Forum Discussion

Connerjflynn's avatar
Connerjflynn
Reel Rookie
5 years ago

Roku won’t connect to internet after resetting router and factory reset

I’ve read through others with the same problem, but my Roku Premier suddenly stopped working and will not connect to the internet. I’ve restarted it, restarted the router, and done a Roku factory res...
tv & player wifi
Cmazurful's avatar
Cmazurful
Reel Rookie
5 years ago

I’m having the same issue. I have reset the modem and the roku player.

Roku Express+
Serial number:  X00400XLS4N1
 
RokuIrene-S's avatar
RokuIrene-S
Retired Moderator
5 years ago

Hello Everyone,

Thanks for the info!

Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express/Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum.


All the best,
Irene