Forum Discussion

MissBee's avatar
MissBee
Binge Watcher
4 years ago
Solved

Roku will not send activation link to my email

I have done all of the troubleshooting steps multiple times. Serial number JF3049245969. Roku will not send the activation link so I can get going. I have used it on other roku devices. I have tried ...
TV & Player Setup
  • MissBee's avatar
    MissBee
    4 years ago

    SOLVED!!!

    Update: I never heard back from the Roku tech support guy that was helping me yesterday, he was basically just asking me for more info... serial number, build, etc. HOWEVER, I solved the issue myself by creating a GMAIL email account and trying to use that. IT WORKED! The email from Roku came in seconds and I was able to set it up from there. Eureka! Roku, the issue seems to be on your end with Roku not sending the activation email to certain email providers. Please fix this issue because I know it has been very frustrating for me and many others. I should not have had to create a new email address with a different provider in order to activate my Roku device.

Piwohio's avatar
Piwohio
Channel Surfer
4 years ago

I’m have the same issue. I checked, double check and reset, factory reset and nothing.  Serial # s07p21ae9a07,,, model 3941x

 

paul

makaiguy's avatar
makaiguy
Community Streaming Expert
4 years ago

Do you have an address at gmail?  Several people have reported that doing a gmail email search for roku.com finds the registration email.

  • Colleen22's avatar
    Colleen22
    Reel Rookie
    4 years ago

    Same issue here, Roku not sending activation email. Not a Gmail account. Fixed; comcast is blocking Roku emails, try a different email. Working now.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      Colleen22 Mhood24

      Thanks for the post.

      I have passed along your concerns and information to the appropriate Roku team to reach out and assist you further.


      Thanks,
      Danny

  • Piwohio's avatar
    Piwohio
    Channel Surfer
    4 years ago

    No gmail account. I get emails from this page fine, and have never had an issue. 

    • Luv2flydl's avatar
      Luv2flydl
      Channel Surfer
      4 years ago

      I remembered I had an old Gmail account so I tried that email address & I finally received the activation email. I find this strange because all of these emails from this feed are to my other non-Gmail address so I still have no idea what’s going on just happy I finally got it to work. Good luck everyone!

  • Luv2flydl's avatar
    Luv2flydl
    Channel Surfer
    4 years ago

    No I do not have a Gmail account and I have three other Roku devices that I received an activation code fine to my regular email address that I have used for ever. Apparently based on the many comments from others this is a Roku problem not a user problem. 

    • Luv2flydl's avatar
      Luv2flydl
      Channel Surfer
      4 years ago

      Also, I receive other emails from you fine so this has to be an internal problem with sending the activation code while setting up the device.