Forum Discussion

ZilWin's avatar
ZilWin
Newbie
6 months ago

Roku will not allow reconnect of registered devices

I have 5 registered devices on Roku that have been working fine thru the Alexa skill.  Yesterday, they no longer worked with Alexa.  Checking the Roku app shows none of the devices are connected any more to Roku nor will they reconnect.  I can stream TV on all devices so there is a good internet connection to each TV.  All 5 devices show as registered devices on the app and a web browser login.  Did Roku STB yesterday?  Why would registered devices that were working fine for many months suddenly all disconnect at once?

thanks

TV & Player Features

1 Reply

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    6 months ago

    Welcome to the Roku Community, glad to have you here, ZilWin!

    We're here to help you with reconnecting your Roku devices to your Alexa. We understand how frustrating this can be for you since all your devices were affected. 

    To help us investigate this, please tell us more about...

    • What troubleshooting steps you have tried so far?
    • What Roku devices were affected?
    • Have you received any recent software updates before this happened? If so, can you provide your latest software version?

    In the meantime, you may visit this support article: How to use Amazon Alexa to control your Roku streaming device.

    Please get back to us soon. 

    Best,
    Emman