Forum Discussion

AZ-MRG's avatar
AZ-MRG
Channel Surfer
2 years ago

Roku volume control, out of control

When using remote to increase or decrease volume, the volume takes off all the way up or down (respectively). I have paired and used 2 completely different remotes and the issue still exists. This st...
remotes
indymitchell's avatar
indymitchell
Reel Rookie
2 years ago

My volume no longer works when I have the ear buds plugged into the remote.  When I scroll down the apps it automatically pushes to the cursor to the left.  Also, when selecting the asterict /star it automatically goes to Sling.  Can any of these be fixed or is the remote no longer usable?

RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi indymitchell,

Thank you for keeping us posted about this issue with the Roku remote!

We will be more than happy to assist you further. Please try the troubleshooting steps that had been provided by RokuERey, and if the problem still persists. Please provide the following information given above.

We look forward to hearing from you soon.

Thanks,

John

  • indymitchell's avatar
    indymitchell
    Reel Rookie
    2 years ago

    I just emailed you back with my ID and model info.

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi indymitchell,

      We didn't receive the information you have provided. You can just directly PM me or any of our moderators about it.

      Thanks,

      Rey

  • Wildangel's avatar
    Wildangel
    Reel Rookie
    2 years ago

    Personal update: my remote works like new again!

    We have a other remote for a different Roku however this will most likely work if you only have one remote:

    From Main Menu > Settings > Remotes & Devices > Remotes

    I added our 2nd remote and removed the remote that had volume problems (remote 1). Next I re-added the problematic remote 1 and I haven't had an issue since!

    I REALLY hope this helps other users because I was at my limit with frustrations!