Roku volume control, out of control
When using remote to increase or decrease volume, the volume takes off all the way up or down (respectively). I have paired and used 2 completely different remotes and the issue still exists. This st...
Forum Discussion
We're on our third Roku Ultra streamer in a year. Latest one installed today, 09/05/23. Within 3 hrs the remote volume control took off on its own to a 100 setting, just like the other replaced Ultras. Doesn't happen when we use the Sony factory controller for volume control. What up with all of this annoying!
Hi 9423,
Thanks for your first post here in the Roku Community, and we are grateful that you brought this to our attention.
Could you share with us if restarting your device or repairing your remote helped fix the issue? If not, we'd like to see more about what's going on here, and to better understand, we'll need your help by providing us with the details below:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- Steps to reproduce the issue you are seeing.
Once information is available, we'll be able to relay this to our engineering team for further review.
Keep us posted!
Regards,
Rey
Well I'm having the same crazy volume trouble with my Roku Ultra and also audible volume seems to turn on when it feels like also. I also have a Sony tv and am wondering if that has anything to do with it. I am using my Sony remote for volume control now and so far it seems to only do this with the Roku remote. I hit the home and back buttons when this happened and it indicated software version 12.5.0, build 4175-c2. Issue ID...LH-429-269
Welcome, and thank you for joining us here in the Roku Community, POOSK!
We appreciate you for raising your remote issues with us.
No worries. We have already requested additional help from our Support team for further advice and assistance. Kindly keep an eye out for your inbox, as they will reach you through your email.
In the meantime, you can install the Roku mobile app as an alternative to your physical remote. It works well with all of Roku's streaming devices and has a private listening feature.
Feel free to let us know if there's anything else we can be of assistance with, and we'd be more than happy to continue doing so.
Best regards,
Carly
