Roku volume control, out of control
When using remote to increase or decrease volume, the volume takes off all the way up or down (respectively). I have paired and used 2 completely different remotes and the issue still exists. This st...
Forum Discussion
Thanks for posting here in the Roku Community!
We appreciate you for bringing this to our attention, and we're interested to know more about this so it can be addressed. Can you please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
- Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
The information you provide is essential for us to work into.
All the best,
Kash
My volume no longer works when I have the ear buds plugged into the remote. When I scroll down the apps it automatically pushes to the cursor to the left. Also, when selecting the asterict /star it automatically goes to Sling. Can any of these be fixed or is the remote no longer usable?
Hi indymitchell,
Thank you for keeping us posted about this issue with the Roku remote!
We will be more than happy to assist you further. Please try the troubleshooting steps that had been provided by RokuERey, and if the problem still persists. Please provide the following information given above.
We look forward to hearing from you soon.
Thanks,
John
I just emailed you back with my ID and model info.
