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K_C1's avatar
K_C1
Streaming Star
9 months ago
Solved

Roku Voice Remote sounds don't work

No error code but it started around build 12228 verison 14.0.1 or 14.1.0 I can't remember.The remote I use is the one that came with TV but I used to have Roku voice remote then I switched back to original remote.I have to clear cache or reset connection to isp and then it works til I turn TV off leave off for couple hours.I turn TV on and remote sounds don't work so I have to keep clearing the cache.Roku 4k Express just was acting crazy like something had interference causing it to not work properly.Now some settings on the TV which it's not a smart TV but it seems it will not do a factory reset

remotes
  • RokuTakashi's avatar
    RokuTakashi
    9 months ago

    Thanks for keeping us posted, K_C1 

    To have your concern addressed, it is advisable to contact Hisense and inquire further about the ethernet port hardware issue. 

    Hisense support can provide you with a workaround since Roku TV hardware issues are supported and attended by their respective manufacturers.

    For more information, you can inquire about the issue on your ethernet port here: Hisense Support

    Hope that this will be addressed soon.

    Thanks,
    The Roku Community Team.

9 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    9 months ago

    Hey, K_C1 

    Thanks for posting here in the Roku Community.

    I appreciate you sharing your concern about an issue with your Roku remote. I would like to gather more details so I can understand the issue further.

    Let us know...

    • What specific Roku remote model you are having issues with?
    • Can you please specify of the sound issue is from your Roku device or the remote itself?
    • When did you notice this issue?

    With more details, I can provide you with the right resolution to address the issue.

    Thanks,
    The Roku Community Team.

    • K_C1's avatar
      K_C1
      Streaming Star
      9 months ago

      Factory remote that came with tv.I used to use voice remote but I threw it away.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        9 months ago

        Hi, K_C1 

        Thanks for the update.

        Is the Roku remote you are having issues with a voice remote? If so, have you performed some troubleshooting steps to resolve the issue?

        In the meantime, you can perform the troubleshooting steps below:

        1. Reboot your voice remote
        2. Reboot your streaming device
        3. Replace or recharge the batteries in your voice remote
        4. Re-pair your voice remote to your streaming device

        For more details and a troubleshooting guide, you can visit this support article on How to fix your Roku voice remote that is not working.

        Keep us posted on what you find out.

        Thanks,
        The Roku Community Team.

    • K_C1's avatar
      K_C1
      Streaming Star
      9 months ago

      Hisense 6series-58 TV and remote will make this robot sound sometimes then it will make no noise at all.I have to either keep clearing cache or reset network connection then it will work until TV is shut off come back couple hours later and same process over and over.