Forum Discussion

Zeezee81's avatar
Zeezee81
Newbie
3 years ago

Roku Voice Remote Pro won't charge

I’m also having issues with my remote not charging.  It’s been plugged in using the provided USB cord overnight and still displays 0%.  I have read the troubleshooting article provided in this thread...
remotes
noonedog25's avatar
noonedog25
Newbie
3 years ago

I got this remote in February and now it won't charge, the light doesn't come on

 

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    3 years ago

    Hi noonedog25 Poptart,

    Welcome, and thanks for posting to the Roku Community!

    We regret hearing about the problem with your remote. We'd love to help you out. Have you tried using a different cord and adapter? When did the issue start? Could you please provide us with the device serial number that is paired with your remote?
    We'll be waiting for your response.

    Best regards,
    Eunice

    • Poptart's avatar
      Poptart
      Reel Rookie
      3 years ago

      RokuEuniceL 
      Did you even read my post or is this a general response? I have every single question answered in there.
      Last week
      Tried every cord
      Tried different locations 
      Found one that works if it is laying down.
      Now, charges to 40% and goes no further.
      Pick it up and it goes to 37% immediately.
      Serial no YJ0059768836 

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        3 years ago

        Hi Poptart,

        Thanks for keeping us posted!

        We understand the issue you're having. Since we have checked the information on our end, it seems like the Roku Voice Remote Pro is on its way to being replaced due to its longevity. We recommend purchasing a new one. You can check here at this link: Roku Voice Remote Pro

        If there's anything we can further assist you with aside from this, let us know.

        All the best,
        Kash

    • LBPuff's avatar
      LBPuff
      Newbie
      3 years ago

      Good afternoon,

      My Roku voice remote is also not working. The issue started a few weeks ago. Prior to that my remote would charge just fine but would stop working out of nowhere, until I plugged it in only to realize that it was dead. I would get no indication that the battery was low, it just would no longer work. Now when I charge it, it will not go past 10%. 

      My device serial number is YN00X5352833, 

      Thank you for your assistance with this matter. 

      • RokuAnjelie's avatar
        RokuAnjelie
        Community Moderator
        3 years ago

        Hi LBPuff, 

        Thanks for posting here in the Roku Community!

        Please be aware that we have passed this along to our Support team. And please watch your email, as they'll reach you from there.

        Let us know if there's anything else we can look into further. Thanks!

        Thanks,

        Anjelie