Forum Discussion

NewUser0585's avatar
NewUser0585
Newbie
2 years ago
Solved

Roku Voice Remote Pro won’t Charge

I am having the same issue. The charging port goes right in but no green light and it won’t charge. 
remotes
  • RokuMary-F's avatar
    RokuMary-F
    2 years ago

    Hey Community,

    We're checking in to see if any of you have encountered the following issues with your Roku Voice Remote Pro:

    1. Will not charge
    2. Only powers on when plugged into an outlet
    3. Does not turn on or work
    4. Not holding a charge - This includes cases where the device loses charge within a day or two after being fully charged and unplugged.

    If you've experienced any of these problems, here are some steps you can try:

    • Test with different power outlets, micro USB cables, and USB chargers.
    • Reset the remote: Press and hold the Back/pairing button and Home buttons simultaneously for about 20 seconds. For detailed instructions on how to reset the remote, you can refer to this support link: How to fix your Roku voice remote that is not working | Roku.

    Note: We'll mark this post as solved for visibility and as a reference for other users.

    If the issue persists, please let us know, providing any additional information that could help our team investigate further. Kindly include the serial number of your Roku device that is paired with your Roku Voice Remote Pro for better assistance.

    Thank you for supporting Roku and continued participation in our community.

    Best regards,
    Roku Community Team

  • RokuJharra-Q's avatar
    RokuJharra-Q
    9 months ago

    Hi eliazabib, thanks a bunch for keeping us in the loop!

    We appreciate your efforts in trying to resolve this issue. We want to take a closer look at it. Please be advised that we've sent you a private message. Keep an eye on your email for further assistance.

    We are looking forward to hearing back from you!

    Thanks,
    Jharra

  • RokuJharra-Q's avatar
    RokuJharra-Q
    6 months ago

    Thank you for keeping us in the loop, gailgab!

    It looks like the issue with your Roku remote is a bit unusual. We'd love to help you out. Could you please provide the following information so we can look into it further?

    • Have there been any recent updates before you encountered this issue?
    • Which Roku device pairs with the remote?
    • When did the issue occur?

    Here are some steps that can help resolve the issue:

    Restart your remote

    • If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.

    • If your rechargeable voice remote doesn't have a pairing button, press and hold the Back and Home buttons on the Roku remote for 20 seconds. (After the reset pair your remote again) 

    • Disable any extra remotes that are not in use in your TV settings

    We would recommend trying to see if that resolves your issue. Please keep us posted.

    Best regards,
    Jharra

123i12o43ui23o4's avatar
123i12o43ui23o4
Reel Rookie
2 years ago

Hi there, like many people in this forum (hundreds?), my voice remote suddenly won't hold a charge, I can't get it above 1% -- it only works if plugged in directly at this point.

I've tried four different USB cables. I've tried re-pairing, and resetting the roku device.

My device serial # is X01700N4VH7U

The software version is 12.5.5 build 4174-CU

Can you please help me figure out how to replace it?

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi 123i12o43ui23o4,

Thanks for sharing with us here in the Roku Community!

We appreciate you sharing your report about this remote issue and the troubleshooting steps you tried.

Have you tried charging this overnight to see if that makes any difference?

Please keep us posted!

Thanks,
Rey

  • 123i12o43ui23o4's avatar
    123i12o43ui23o4
    Reel Rookie
    2 years ago

    Hi there -- yes, I've tried a different charger for each of the last three nights.

    None of the  four difference chargers have gotten the charge above 1%, though the green charging light makes it look like it's charging when it's plugged in.

    What's the next step on getting a working remote?

  • 123i12o43ui23o4's avatar
    123i12o43ui23o4
    Reel Rookie
    2 years ago

    Hi there — I’ve tried this twice now and I’ve tried charging it ever since, and it won’t hold a charge. The “remote battery level: 0%” notice on the top right corner of the screen still pops up every few minutes. 

    what’s the next step please?

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    123i12o43ui23o4,

    Thanks for you prompt response!

    We'd recommend to perform the steps below.

    Restart remote...

    1. Plug the remote into power.
    2. Hold down the pairing button for 20 seconds (during holding down the remote light will start to flash. Keep holding and at the 20 second mark the light will turn off. The remote will then restart)
    3. See if the reported issue still occurs.

    Please report back here if there's any differences.

    Thanks,
    Rey

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi 123i12o43ui23o4,

    Thank you for keeping us posted here in the Roku Community!

    We'll be glad to assist you with your Roku remote. Kindly send us a private message together with your shipping address, phone number, and type of Roku remote (simple, voice, or voice pro) so we'll be able to proceed with the necessary steps to address this.

    To learn more about how to send a private message, click this Community link: Help: Roku Community

    We'll be anticipating it!

    Thanks,
    Eunice

  • 123i12o43ui23o4's avatar
    123i12o43ui23o4
    Reel Rookie
    2 years ago

    Done, thank you!