Roku Voice Remote Pro V2 won't find my remote
Hello,
We just got a Roku Voice Remote Pro v2 to replace our regular remote. It paired with our TV, and voice commands work, as well as the backlight. But it will not respond to the Find My Remote command. When I try to use that command, it comes up with a Remote Error on the TV screen and says that the Find My Remote feature can't work on my TV.
The remote paired to my TV without any issues. It controls the TV on and off and sound, and it is showing in the settings, so everything else seems to be working.
In the settings, I can see the remote and it does give information about the battery - about 70% right now - as well as choices of a sound that the remote should make when it is being found. But when I clock on any of those choices it again says that it can't be used with my TV, which is a Sony.
Is this a defective remote that is lacking that ability? On the box it says Lost Remote Finder as one of the available features, but that just won't work.
How would I fix this? I wanted that feature, along with the backlighting, but if it won't work, perhaps I should return it for a new one?
In the settings it says this is a Voice Remote RC786. The firmware version is rtn4246.
Thanks for any help you can offer.
Greetings, TNorth, and welcome to the Roku community!
Thank you for reaching out regarding the "Find Remote" feature for your Roku remote. We’re pleased to assist you with this matter.
To begin, since you have an older remote paired with your device, we kindly ask you to remove the old remote using your new remote. Please follow these steps:
- Removing the remote: Roku home screen > Settings > Remote and Devices > Remotes > Select the old remote model to disconnect.
- System restart: Go to Settings > System > Power/System Restart.
Once done, Trigger the lost remote finder with a hands-free voice command for Roku Voice Remote Pro (2nd edition) by saying, "Hey Roku, where's my remote?" in a clear and direct conversational tone. If the hands-free voice was not turned on when your remote was misplaced or could not hear your command, you must use one of the other methods to trigger the feature.
Trigger lost remote finder in the Roku mobile app
After you install the free Roku mobile app on your phone, you can open it and trigger the lost remote finder in one of the following ways.
Use the following steps to trigger the lost remote finder in the app.
- Select the Devices icon from the navigation bar
- Tap on your Roku device to connect to it
- Next to your connected device, tap the three dots and select Ping Remote
Alternatively, you can use the mobile app like a remote to activate the lost remote finder in the Settings menu.
- Select the Remote icon from the navigation bar to control your Roku device
- Press HOME to go to the Home screen on your streaming device
- Select Settings
- Select Remotes & devices
- Select Remotes
- Select your remote
- Select Find remote
This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we will be able to assist you further.
Thanks,
JharraThank you for your response, TNorth!
I want to assure you that removing the remote will not pose any issues. You can effortlessly add the old remote by pairing it again. The system restart will just restart your device, and there will be no changes to any programming or scheduled options, it will simply refresh.
Additionally, if you want a backup remote, we also have a Roku mobile app that you can use at any time. It allows you to control all your devices from one Roku mobile app as a backup remote. For detailed instructions, please refer to our dedicated support article: How to use the Roku mobile app.
Thanks,
JharraThanks again for the reply, TNorth.
We appreciate your question and have made efforts to replicate the issue on our end. We currently have two remotes connected to our device, and we found that the remote finder feature was still operational. By the way, we would like to confirm whether the hands-free feature was enabled on your Roku Voice Remote (2nd Edition)?
Please double-check whether the hands-free button is turned on or off. It should be turned on. Once you've done this, try to trigger the lost remote finder by saying, "Hey Roku, where's my remote?" in a clear and direct tone.
Let us know how it goes, your feedback will be invaluable in helping us understand the situation better.
Thanks,
Jharra
