Forum Discussion

rradaci's avatar
rradaci
Newbie
3 years ago
Solved

ROKU voice remote pro rc701 not holding charge

Purchased my ROKU voice remote pro rc701 June 2022 and was working fine with my ROKU stick 3600X (Serial #5S4625204925) until recently. Initially noticed the remote problem when attempting to turn my VIZIO TV off. The remote would not do so. I figured I would charge it and try again. Once I connected the charging cable and tried to power off the TV, it worked. Leaving the remote to charge until I powered down the TV for that evening, I figuring the problem was solved. The next morning I attempted to turn on the TV with my remote (which was not plugged in for charging) it did not respond. I once again had to plug the charging cable in to turn the TV on.

Thoughts to remedy this issue? Thank you in advance. 

remotes
  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi rradaci,

    Thanks for reaching out to the Roku community!

    We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

    If you need any additional help and we’ll follow up to continue assisting you.
     


    Best regards,
    Mary

21 Replies

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi rradaci,

    Thanks for reaching out to the Roku community!

    We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

    If you need any additional help and we’ll follow up to continue assisting you.
     


    Best regards,
    Mary

    • wadki249's avatar
      wadki249
      Reel Rookie
      3 years ago

      I’m having the same problem. My remote only needed charging every couple of weeks and then in the last two weeks it has degenerated to needing charging every couple of hours. I don’t use the listening thing and rarely use the voice thing. This thing was too expensive to be used as a corded remote. 

       

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        3 years ago

        Hi wadki249, 

        Thanks for letting us know about the issue you are experiencing with your Roku Voice Pro. As suggested, have you tried to re-pair the remote and see if it helps? If still not resolved, kindly keep us posted with the serial number of your Roku device from Settings>System>About.


        Regards, 
        Nimfa

  • FSUPuck's avatar
    FSUPuck
    Reel Rookie
    3 years ago

    I’m having the exact same problem. I’ve tried to reset my voice remote pro with no luck and even tried letting it charge for an entire day, but it won't completely charge. The green light is blinking slowly, so it seems to be charging
    The screen indicates that the battery is at 0% while the remote is charging.
    It will now not charge past 0%!

    The serial number for my roku is X01000519206


    Please let me know what I can do to get it to charge.

    Thanks

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi FSUPuck,

      Saw your post!

      I'm sorry to hear about the issue you're running into, but do not worry I have passed along your information and concerns to our Support team. They will follow up and assist you through email.

      Thanks for your patience regarding this issue.

       

       

      Best regards,
      Mary

  • ariel9k's avatar
    ariel9k
    Newbie
    3 years ago

    I'm having the same issue.  I can't even use the remote unless it is plugged in now. and most of the time it still doesn't work. I don't want to keep needing to buy new remotes every couple of months.  Has the issue been fixed yet with the model: rc-mc1  ID: tc2-r1039 ?

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      3 years ago

      Hi ariel9k 

      Thanks for bringing this to our attention.

      Please reply here with the serial number of the Roku device associated with your Roku Voice Remote Pro. This can be found in the Settings menu by navigating to Settings > System > About. We'll be able to further assist you from there.


      All the best,
      Kariza

      • Sioux52's avatar
        Sioux52
        Newbie
        3 years ago

        Same problem here. Model #4802X Roku Ultra.  SN:X01000SAXV0X  Device ID: S0DA229AXV0X