Forum Discussion

wcastle's avatar
wcastle
Binge Watcher
11 months ago
Solved

Roku Voice Remote Pro 2nd Gen Won't stay connected to TV

Roku Voice Remote Pro 2nd Gen Won't stay connected to TV

Using and suddenly TV stop responding to remote.

Then a popup in upper in top right corner says "Remote connected"

Everything works until the next time.

Have restarted TV many times.

Have re-linked remote several times.

It's like the remote is going to sleep to save power then wakes up.

But it's while being used.

Thanks!

remotes
  • RokuArjiemar's avatar
    RokuArjiemar
    11 months ago

    Hello! wcastle,

    Thank you for your post in the Roku Community!

    We appreciate you contacting us about your Roku Voice Remote Pro 2nd Edtion. We're pleased to assist.

    Follow these troubleshooting steps to fix issues with your Roku voice remote. Detailed instructions on how to perform each step are in the sections below. After performing each step, test your remote with your streaming device before continuing to the next step.

    1. Reboot your voice remote
    2. Reboot your streaming device
    3. Recharge the batteries in your voice remote
    4. Re-pair your voice remote to your streaming device

    Follow these steps to reboot your remote:

    • If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
    • If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home buttons for 20 seconds.

    When the status light stops flashing, your rechargeable voice remote has successfully rebooted.

    You can use the Roku mobile app to control your streaming device while you are troubleshooting your voice remote.

    For more detailed information, please check here: How to fix your Roku voice remote if it is not working

    Thanks,
    Arjiemar

     

12 Replies

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    11 months ago

    Hello! wcastle,

    Thank you for your post in the Roku Community!

    We appreciate you contacting us about your Roku Voice Remote Pro 2nd Edtion. We're pleased to assist.

    Follow these troubleshooting steps to fix issues with your Roku voice remote. Detailed instructions on how to perform each step are in the sections below. After performing each step, test your remote with your streaming device before continuing to the next step.

    1. Reboot your voice remote
    2. Reboot your streaming device
    3. Recharge the batteries in your voice remote
    4. Re-pair your voice remote to your streaming device

    Follow these steps to reboot your remote:

    • If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
    • If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home buttons for 20 seconds.

    When the status light stops flashing, your rechargeable voice remote has successfully rebooted.

    You can use the Roku mobile app to control your streaming device while you are troubleshooting your voice remote.

    For more detailed information, please check here: How to fix your Roku voice remote if it is not working

    Thanks,
    Arjiemar

     

  • wcastle's avatar
    wcastle
    Binge Watcher
    11 months ago

    WHY!?
    Is this marked as solved.
    I didn't and this is my post.
    I've already tried most of this so called solution.
    I'm willing to try the rest.
    But NO ONE should believe that I accepted this as a solution

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      11 months ago

      Thank you for keeping us posted, wcastle.

      We appreciate you trying to troubleshoot your physical Roku Voice Remote Pro (2nd edition). No worries! We're here to help you find the best resolution so you can utilize your remote again.

      Kindly provide us with additional information so we can assess your concern effectively. 

      • What specific Roku model have you paired this remote with? Perhaps you can provide us with its serial number.
      • Did this happen even the first time you paired your Roku Voice Remote Pro (2nd edition) to your TV? 
      • When and where did you purchase this remote?

      We'll be looking forward to your update.

      Best regards,
      Carly