Forum Discussion

Jaybombs19's avatar
Jaybombs19
Reel Rookie
11 months ago
Solved

Roku Voice Remote Pro (2nd edition) mic button not working

Hello,  I am now attempting to use the second voice remote pro 2 (first returned because the voice function didn't work) and now this one also doesn't work.  I've tried the steps above multiple tim...
remotes
  • RokuCarly's avatar
    RokuCarly
    11 months ago

    Hi Community users! 

    We believe we've resolved the recent issue that caused problems for some users. Please try using the Roku remote mic again and let us know if it's working for you now.

    Feel free to contact us if you continue to experience difficulties. We are here to assist with any remaining problems.

    Thanks,
    Roku Community Team

Jaybombs19's avatar
Jaybombs19
Reel Rookie
11 months ago

Hello,

This is a brand new remote that I just set up.  I purchased one from Amazon, the voice function didn't work, so I returned it and the replacement doesn't work.  I get the "Something went wrong. Try again." Message no matter where I try to use it, home page, while watching a show, etc.

Model 4800X - Roku Ultra

Serial #X010007NK3K1

Device ID S02A20ANK3K1

Software/OS 13.1.4 build 1505-C2

Tracker ID K1-260-211

mss95120's avatar
mss95120
Newbie
11 months ago

New Roku Voice Remote Pro does not recognize voice commands using voice button or hands free mode.  Have charged remote 100%, gone through pairing sequence again, no luck.  Have verified the TCL Roku TV OS version (13.0.0) is higher than the required 9.x version.

Every so often, while the remote is "listening" to the TV, I see a "Remote Control" message in the upper right corner of the TV.  Speaking into the remote doesn't do anything.

Just received this remote via Amazon yesterday, can't get the voice commands to work.  Any suggestions?

Thank you.

Mike

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    11 months ago

    Welcome to the Roku Community, @mss95120!

    Thank you for bringing this to our attention. No worries! We're here to help you find the best resolution to utilize the voice command on your new Roku Voie Remote Pro.

    Firstly, please confirm whether this is the Roku Voice Remote Pro (2nd edition). It has a Rocket Ship button for quick launch and a backlit button feature. You may refer to the photo below to help you identify:

    If so, kindly provide us with the serial number of your TCL Roku TV to which this remote is currently paired so we can include your device in the process of investigation. 

    In the meantime, we can try resetting your remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and utilize the voice command feature to see if this will make any difference. 

    We'll be looking forward to your update!

    Best regards,
    Carly

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      11 months ago

      Hi Community users! 

      We believe we've resolved the recent issue that caused problems for some users. Please try using the Roku remote mic again and let us know if it's working for you now.

      Feel free to contact us if you continue to experience difficulties. We are here to assist with any remaining problems.

      Thanks,
      Roku Community Team

      • spring1's avatar
        spring1
        Channel Surfer
        11 months ago

        yes! NOW WORKING!!

        you've resolved our problem! thank you so much!!!