I’m thinking all this MAY be a software update problem (it was updated recently) OR we’ve all been hacked – now thinking HACKED because I just googled and found -> Roku Says 576K Accounts Compromised in Data Breach – article dated April 24, 2024 …. it sounds like many of issues with voice command (with slightly different details) seemed to happen around the same time there was a system update –
I’ve tried ALL your fixes several times (listed below). ALL our ROKU devices were bought directly from ROKU. We first started using ROKU around the beginning of COVID. Our ROKU remotes are paired with Roku Ultra model: 4660 x2 . Our TV is a (non-smart) Panasonic. The 1st remote, has voice & batteries; we added a second remote a couple of years ago - Voice remote Pro -- 1st edition.
FYI, we’ve never been able to use the HANDS FREE option because we have to use the --IR TV setup—but EVERYTHING else worked PERFECTLY until the last few weeks (sorry I didn’t write down exact date).
This is what happened: volume control stopped working intermittently on Voice remote Pro – couldn’t get it to increase or decrease. Sometimes it would increase when we pushed decrease. This also occurred on the remote w/ batteries.
So I thought, maybe I should order a new Voice remote Pro -- 1st edition (we like the earphone capability) and I did order it. Then, suddenly volume started working better so I didn’t Pair the new remote until, both remotes suddenly lost the voice command feature.
I’m not tech savvy plus I’m incredibly busy along with serious caretaking, so it took a few days before I got the new one set up and paired. It too had the same voice command malfunction! But the interesting thing is that volume control now works fine on all 3 remotes.
When we press the voice button, it has quick higher(ish) beep followed by 2 quick mid toned beeps. Then a message is displayed on screen quote: Something went wrong, try again later – unquote
So, I was thinking that it’s a software update problem as I saw a notice on our TV a few weeks ago stating ROKU had an update. (right?) OR – I SHUDDER to think, maybe the system’s been hacked! – hmm so just a minute ago, I googled “ROKU hacked” out of curiosity and look what I found!!!
Roku Says 576K Accounts Compromised in Data Breach – article April 24, 2024 – so maybe it took a while for them to reach us?? …I hope not… but it makes sense, so many issues at the same time – some with a slightly different details, like I think some said their remote must be plugged in to use voice command (wish that was our problem – at least it works for you) ….
Steps I followed for fixes:
I did this at least 3 times:
Reboot your voice remote
Reboot your streaming device
Replace or recharge the batteries in your voice remote
Re-pair your voice remote to your streaming device
Also, I tried pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try to utilize the voice command feature to see if this will make any difference.
[remember, hands free doesn’t work because we have to use the --IR TV setup-- ]
but the microphone button VOICE COMMAND MIC has worked PERFECTLY on both remotes in the past - and as I noted, we just set up a 3rd brand new remote we bought from you all and the voice command doesn't work on it either –
Can I be reimbursed for the new remote I just bought?? Obviously it's some type of a system problem, not a remote problem...
Anyway, this is all the info I have. I hope it helps…have there been any solutions found yet?
Appreciate your help
Thank you
@RokuCarly
@Jaybombs19
ButchieBoy4
mss95120
@HPDeskjet
@Joa328
@sundial5924
@mrfunke
@Blueyes67
@Lmcjac6768
@kbryan
@Jonathanguest86
@dvsnmurty
@cjs3
@MarcelloD
@Beffers22
@itsdranotdria
@Nockzy
