Forum Discussion

Bullymom120121's avatar
Bullymom120121
Reel Rookie
2 years ago
Solved

Roku Voice Remote Pro (2nd Edition) getting message to charge and not charging

I received this remote with my ROKU device about 3 weeks ago. I charged it fully before pairing with the tv. I got the message already that the remote needed to be charged. It will not charge showing...
remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    We appreciate you reaching out to us here in the Roku Community, Bullymom120121!

    Thank you for informing us about the issues you've encountered charging your Roku remote. We're here to help!

    We recommend resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, please pair it again. Additionally, you can try using a different charger cord or power source to see if this resolves the issue.

    Regarding your concerns about the charging cable that came with the Roku Voice Remote Pro 2nd edition, could you please provide a photo of the USB cord?

    For your reference, please see below the cable that should have come with the Roku remote

    We look forward to hearing from you and looking closely into this issue.

    Thanks,
    Jharra

Bullymom120121's avatar
Bullymom120121
Reel Rookie
2 years ago

This is not a reply. Also need to mention the charge cable that came with my remote and my husband's backlit remote came with a micro plug, not c plug!

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
2 years ago

We appreciate you reaching out to us here in the Roku Community, Bullymom120121!

Thank you for informing us about the issues you've encountered charging your Roku remote. We're here to help!

We recommend resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, please pair it again. Additionally, you can try using a different charger cord or power source to see if this resolves the issue.

Regarding your concerns about the charging cable that came with the Roku Voice Remote Pro 2nd edition, could you please provide a photo of the USB cord?

For your reference, please see below the cable that should have come with the Roku remote

We look forward to hearing from you and looking closely into this issue.

Thanks,
Jharra