Roku Voice Remote Pro - Dead Battery
As the subject implies my voice remote pro has a dead battery. About two weeks ago it wouldn't charge past 13% and then in the last day or two it wouldn't charge at all... Now It will only work if ...
Forum Discussion
Hi bg370096,
Greetings from the Roku Community!
We understand you're having a problem with your Roku Voice Remote Pro since it is not charging. We're happy to assist you further. Please make sure you are using the cable that came with the remote and that you tried using a different power adapter and power outlet.
If the problem still persists, please keep us posted.
Best regards,
John
Hello John, I tried using another outlet and another charger with no luck. It used to be able to charge right from a USB port on the TV so when that wasn't working I tried the original cable with an adapter and a power outlet. I appreciate any other ideas but I think that the battery is dead.
Thanks,
Brad
Thanks for the update, bg370096!
In this instance, kindly send us a PM here together with the serial number of the Roku streaming player your remote was connected to, as we will be requesting additional reinforcement from our Support team. To send a PM, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.
We'll be waiting!
Best regards,
Carly
