Forum Discussion

BigTerry's avatar
BigTerry
Reel Rookie
2 years ago

Roku voice remote not working

I have a roku ultra with a voice remote.  It does NOT work. If you push the ok button it just makes a sound and does NOTHING else. Please FIX THIS  
remotes
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Thanks for your response, BigTerry!

We appreciate the attempts at resolving this, and we'd like to take a closer look into this. Could you please provide us with the device serial number where your remote is paired, which can be found in Settings>System>About?

Keep us posted!

Thanks,

Rey

BigTerry's avatar
BigTerry
Reel Rookie
2 years ago

Serial Number YJ0055250373

Device ID  CS37A5250373

SOFTWARE VERSIO.N 12.0.0 build 4184-46

  • RokuRey-V's avatar
    RokuRey-V
    Community Moderator
    2 years ago

    Hi BigTerry,

    Thanks for your response!

    Please be advised that we have passed along your information to our Support team. They will reach out to assist you further.

    Your patience and understanding are highly appreciated this time.

    All the best

    Reyn