Forum Discussion

BigTerry's avatar
BigTerry
Reel Rookie
2 years ago

Roku voice remote not working

I have a roku ultra with a voice remote.  It does NOT work. If you push the ok button it just makes a sound and does NOTHING else. Please FIX THIS

 

remotes
  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hi! BigTerry,

    Thank you for reaching out to the Roku Community! 

    We'd like to know more about the issue you are seeing.

    • Is this the first time you set up/activated this Roku device?
    • Have you paired the remote successfully before?
    • What troubleshooting steps have you taken to fix the issue?

    We want to ask you to attempt to pair the Roku Voice Remote to your Roku device using the below steps:

    1. On your Roku Home screen, navigate to Settings > System > Power > System Restart.
    2. After your TV restarts and returns to the Home Screen, navigate to Settings > Remotes & Devices > Setup a new device.
    3. Click Remote," followed by Continue."
    4. Locate the pairing button on the bottom of the back of the remote.
    5. Press and hold the pairing button for at least 20 seconds.
    6. The remote should now re-pair to your device, and you will need to click Continue, Accept, and Continue to finish the process.

    Please keep us posted on what you find out, and we will be more than happy to continue assisting you further. We look forward to hearing back from you.

    Thanks,

    Arjiemar

    • BigTerry's avatar
      BigTerry
      Reel Rookie
      2 years ago

      I have had the roku ultra for a little over a year the system updates are all installed.  The voice remote is installed properly and even did the repairing process as you suggested with no fix.

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Community Moderator
      7 months ago
      Hi Community Users,
       
      We are locking this thread because the information may need to be updated.
      If you are still experiencing issues related to the original topic, here are a few steps you can take:

      1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.
      2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one!
      We are here to help.

      Thank you,
      The Roku Community Team
  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Thanks for your response, BigTerry!

    We appreciate the attempts at resolving this, and we'd like to take a closer look into this. Could you please provide us with the device serial number where your remote is paired, which can be found in Settings>System>About?

    Keep us posted!

    Thanks,

    Rey

    • BigTerry's avatar
      BigTerry
      Reel Rookie
      2 years ago

      Serial Number YJ0055250373

      Device ID  CS37A5250373

      SOFTWARE VERSIO.N 12.0.0 build 4184-46

      • RokuRey-V's avatar
        RokuRey-V
        Community Moderator
        2 years ago

        Hi BigTerry,

        Thanks for your response!

        Please be advised that we have passed along your information to our Support team. They will reach out to assist you further.

        Your patience and understanding are highly appreciated this time.

        All the best

        Reyn