Roku voice-activated remote stopped working ?
My voice-activated remote stopped working. It still turns my TV on and off. It controls volume, but nothing else. The remote on the APP works just fine. Any suggestions?
Forum Discussion
8 Replies
Have you tried pairing it again?
How to set up and pair your Roku voice remote | Official Roku Support
Hi, CVK
Thanks for posting here in the Roku Community.
In addition to the suggestion provided by renojim, we recommend following the steps provided in Roku's official support article on How to fix your Roku voice or simple remote that is not working. This contains in-depth information and guidelines on troubleshooting your Roku Voice Remote.
Keep us posted on what you find out.
Best wishes,
KashThanks Kash.
I tried all recommendations on that site. None works.
I factory reset my Roku unit, and for about a minute I had full control with the remote. But then it went back to being non-responsive.
CVK,
Thanks for the update and for the effort in resolving this.
We'd like to know if this is also the remote that came along with the device. Also, could share with us the serial number of the device where it's paired? This can usually be found at the back of the device or by navigating to Settings>>System>>About. We'd like to take a closer look.
Regards,
Rey
