Roku using all my data up please help
Hi, phxcwgrl2002
Greetings, and welcome to the Roku Community.
We understand that your Roku device has consumed your data cap, and we're here to assist you in providing ways to save the consumed data of your Roku device. If your ISP has a bandwidth cap, you can use a feature called Bandwidth Saver to help avoid going over your monthly data limit by automatically halting streaming after four hours of inactivity on your Roku device.
If your device is streaming for four hours where no commands are received from your Roku remote or the mobile app, the Roku platform interprets this as inactivity on your Roku device. After those four hours, your Roku device will display a prompt asking you to confirm that you are still watching.
If you select Keep streaming, playback will continue uninterrupted. If you do nothing, playback will stop after a moment, your Roku device will exit the channel back to your Home screen, and data will no longer be downloaded over your internet connection. If you see the message on a channel you frequently use for more than four hours without using your Roku remote or the mobile app, you can select Don't ask again for this channel and the prompt will never again appear for that channel.
How to enable Bandwidth Saver
As described in the previous section, you can select Don't ask again for this channel to disable the prompt for the particular channel you are watching when the message appears. Alternatively, you can disable the prompt for all streaming channels using the instructions below:
- Press Home on your Roku remote
- Scroll and select Settings
- Select Network
- Select Bandwidth saver
- Choose On
Once this has been enabled, the bandwidth saver feature will ensure that you're within the data cap and will not exceed it.
Hope that you find this information useful, and feel free to let us know if you have further concerns or inquiries.
Best wishes,
Kash
