Roku update 12.5 broke the Plex app

Thanks for keeping us in the loop, TulsaTV.

May we know if the issue only occurs with the Plex app? Also, we have seen other linked devices on your account; was this happening to all? Is using an alternative network, such as a mobile hotspot, a solution to the issue?

We hope you'll give us an update.

Sincerely,
Janadee

May we know if the issue only occurs with the Plex app?

---As this is Plex Live TV (i.e., using an HDHomeRun and an antenna on the Plex Server), this would be a uniquely different situation from apps like Netflix that stream content from the Internet already in a stream-friendly form. But no, have not had problems with any other video apps.

Also, we have seen other linked devices on your account; was this happening to all?

----See my comments above about all four of our current Roku devices. Note that there are two Streambars; the one on OS 12 works, the one on OS 12.5 does not.

Is using an alternative network, such as a mobile hotspot, a solution to the issue?

---As noted above, all the affected (and unaffected) Rokus are on Ethernet. Other devices such as a phone or Chromecast with Google TV do work, but this does not bear on the situation of using the settings noted above, such as allowing MPEG2 files, Direct Stream, etc.

Please escalate to the developers.

Thanks for providing us with the precise information needed, TulsaTV.

No worries. We'd be more than happy to forward your concern to the appropriate Roku team for further review and to fix this as soon as possible. For us to effectively do that, kindly provide us with the following information below: 

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• What version/build is the app/channel? (this can be found by highlighting the channel/app on the Home screen and pressing the Star* button)

Once this has been fully reviewed, we will make sure to update the Community. In the meantime, we appreciate you for bearing with us as we work on this. We'll be looking forward to your update.

Kind regards,
Carly

Hi TulsaTV,

Thanks for providing these details in the Roku Community!

We regret any inconvenience this may have caused you. We have already forwarded your concern along with your information to the appropriate Roku team for further investigation and to fix the issue as soon as we can.
Your patience and understanding are much appreciated.

Kind regards,
Eunice

Thank you! I provided all info to Plex as well.

I have the issue as well but it was primarily on one streaming stick+ and not my premier+ (although it did happen once on this device last night) or on another streaming stick+. I put a 3rd stick+ in place of the one with the issue and it has not shown the problem. All Rokus are on version  12.5 build 4178 (the premier+ is 4178-29 and the sticks are 4178-E6). All Plex apps are ver 7.11 build 2. 

FWIW, after looking at "about system" on the Roku I had to reboot it to see the "about Plex" information. I was able to see the "about Plex" info before looking at the Roku "about system" info but not after. This happened on the two sticks.