Forum Discussion

Zektrell's avatar
Zektrell
Newbie
2 years ago
Solved

Roku "unable to hear" my voice command

When I activate voice command i receive a screen message "unable to hear you.  Try again". I have tried ALL the recommended remedies to no avail. From reading other customer's  same problem with the ...
remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    9 months ago

    Hi cmh17, thank you for posting in the Roku community!

    We appreciate your efforts to resolve the remote issue. Could you please specify which remote you are having issues with? Have you tried using a Roku mobile app to see if the issue occurs there as well?

    We also suggest resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try using the voice command feature to see if this makes any difference.

    Please keep us posted!

    Thanks,
    Jharra

cmh17's avatar
cmh17
Channel Surfer
9 months ago

Ive done all the things to try to fix this problem reboot the remote and and the stick it says its paired  still dont work Ive had the remote for 3 yrs it came with the stick do i need a new one  Thanks Chuck

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
9 months ago

Hi cmh17, thank you for posting in the Roku community!

We appreciate your efforts to resolve the remote issue. Could you please specify which remote you are having issues with? Have you tried using a Roku mobile app to see if the issue occurs there as well?

We also suggest resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try using the voice command feature to see if this makes any difference.

Please keep us posted!

Thanks,
Jharra