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ABG13's avatar
ABG13
Channel Surfer
2 years ago

Roku ultra voice remote keeps unpairing

Since updating Roku Ultra 4640X to software version 12.5.0 build 4178-29, I have to pair the remote everyday.

remotes

14 Replies

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  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Thanks for bringing this to our attention, ABG13.

    We'd like to know more about the issue, so we can provide you with the best resolution possible.

    May we know if the remote came with your Roku device? Is this the only device that has these remote issues? If applicable, can you try changing the batteries with fresh ones?

    Please keep us posted so we can continue assisting.

    Regards,
    Janadee

    • ABG13's avatar
      ABG13
      Channel Surfer
      2 years ago

      Yes, the remote came with the roku device. This is the only roku device I own. I tried changing batteries and still experience the same issue.

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi ABG13,

        Thanks for keeping us posted here in the Roku Community!

        We're glad to assist you with your problem with your Roku remote. Since this issue happens daily, we want to ensure that you set up your remote control accordingly. Kindly restart your Roku device by going to Settings > System > System Restart. After the Roku player finishes restarting, if TV control has not been restored, set up your remote for TV control again by doing the following:

        1. Navigate to Settings.
        2. Select Remotes & Devices.
        3. Select Remotes, followed by your remote.
        4. Select Set up remote for TV control.

        Please let us know if the issue persists.

        Kind regards,

        Eunice