Forum Discussion

Kmvans's avatar
Kmvans
Reel Rookie
12 months ago
Solved

Roku ultra stopped working.

I have a Roku ultra. It is fairly new. Bought in April 2024. I used it last night with no issues and today won’t work. it won’t connect to tv. Tv says no signal. I hadn’t changed any of the connectio...
TV & Player Setup
  • RokuJechealR's avatar
    RokuJechealR
    12 months ago

    Hi Kmvans,

    Thanks for posting, and welcome to the Roku Community!

    We're sorry to hear about the issue you're experiencing with your Roku Ultra and for any inconvenience this may have caused. We also appreciate the steps you took to fix the issue.

    We want to look closer to see if there's anything else we can suggest to help. For us to help you better, may we ask:

    1. How are you powering the device?
    2. Is the device plugged into the TV USB port or is it plugged into a wall outlet?
    3. Have you tried factory resetting the device to see if you can get past the bouncing Roku logo screen?
    4. As a last resort, if you are still experiencing an issue, we recommend disconnecting your wireless network and then rebooting your Roku device to see if it is experiencing the same issue. Once the device gets past the bouncing logo screen, try reconnecting your wireless network.

    Also, if you have a device connected to one of the HDMI ports, power down, unplug the HDMI cable from the other device, plug it into the Roku, power up, and see what happens.

    For more information, visit our Support page on how to system restart or factory reset your Roku streaming device.

    Please keep us posted, and we'll continue assisting you from there.

    All the best,
    Chel

Kmvans's avatar
Kmvans
Reel Rookie
11 months ago

Thanks for the tips however I am still no better than before.  
The answers to your questions. 
2.  It is plugged into a wall outlet. 
3. I did a system reset.  Nothing changed. I don’t even get to the bouncing Roku.  It won’t connect.  My tv says no connection found. Tried multiple different hdmi cords different ports on tv.  I tried it on a different tv. Nothing worked. 
4.  I don’t know how to disconnect the wireless network when I can’t even get it to respond in any way. Besides a blinking white light.  
my last ditch effort was to totally disconnect it from wall outlet and tv for 24hours. 
Tried to reconnect it again. No change. 😩

fookoo's avatar
fookoo
Reel Rookie
5 months ago

I tried all of that stuff, including a reset, and nothing worked except to re-pair the remote with the Roku Ultra Box.  So the cause of the un-pairing of the remote from the box was the continual shutting off and on of the power to my house during an installation of an outside device.  

Recently, the remote stopped working again and I tried tech support from Frontier's Premium Technical Support, which was of at first no help at all, until it suggested trying a new remote control which I happened to have on hand via a purdhase of a 2024 Roku Ultra sitting in a box.  That worked, indicating that the 2018 remote control stopped working, for whatever reason and nothing could revive it.  I threw that non functioning remote away.

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    5 months ago

    Hey, fookoo. Thanks for sharing!

    We noticed that you also had the same problem with your Roku Ultra, and we're glad you figured it out immediately.

    If you experience the issue again, please don't hesitate to reach out for more help!

    Cheers,
    The Roku Community Team