Forum Discussion

Holly6's avatar
Holly6
Reel Rookie
2 years ago

Roku Ultra remote when press volume up and increase to maximum volume

Got a new Ultra Roku 10/1/23. Within a month I gave up on the rechargeable remote. Not because it wouldn’t hold a charge but because it constantly went haywire. You notch the sound up and it jumps to...
remotes
Rajun27's avatar
Rajun27
Newbie
2 years ago

I'm having the same issue. Got my mom the new Roku Ultra with the rechargeable remote for Christmas and she called yesterday to complain about the volume controls.

I checked it out and it feels like the volume rocker is misaligned. There's no longer a mechanical "click" when hitting volume up. I know there used to be because I set it up for her.

Is there anyway to get a replacement remote or open the remote to possibly fix the button?

RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi Rajun27,

Greetings from the Roku Community, and thanks for keeping us posted!

We'd love to take a closer look into this issue that you're having with the Roku remote, kindly send us a private message here in the Roku Community.

To send a private message:

  1. Sign in to the community.
  2. Click the message count or envelope icon to go to your Private Messages Inbox.
  3. Click Compose New Message.
  4. Enter the recipient's name in the Send to area.
  5. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
  6. Enter the subject for the message in the Message Subject area.
  7. Type the reply in the Message Body editor.
  8. Click Send Message.
  9. You can look for the messages you've sent in the Sent tab.

To learn more about how to send a private message, click this Community link: Help - Roku Community
We'll be anticipating it!

Thanks,                                                                                                                                                  John