Forum Discussion

mmorse's avatar
mmorse
Reel Rookie
3 years ago
Solved

roku ultra remote no longer controls volume on my new tv

i have a roku ultra with the remote that controls volume. with my old tv, it worked just fine controlling the volume. just switched to a new vizio p-series and the remote no longer controls the volume on my onkyo reciever. the tvs remote does control the receiver. it’s like the onkyo no longer recognizes the roku ultra remote, only the tvs remote. any idea what is happening and how i can fix it? don’t want to have to use the tv remote just to control the volume. i stream exclusively with the roku. everything works fine except the volume issue.

  • It sounds like you need to set up the remote for the new TV.  Did you go through the procedure under Settings->Remotes & devices->Remotes->(remote)->Set up remote for TV control?

  • i tried your solution and it worked! thx so much!. although when i was doing it, it said it would not control the volume on sound bars  and av recievers. confusing!

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  • renojim's avatar
    renojim
    Community Streaming Expert

    It sounds like you need to set up the remote for the new TV.  Did you go through the procedure under Settings->Remotes & devices->Remotes->(remote)->Set up remote for TV control?

    • mmorse's avatar
      mmorse
      Reel Rookie

      i don’t recall having to do that with my old tv. i just added the ultra to the system and it worked right out of the box. naturely i thought it would do the same with the new tv. i will try your suggestion and see if that will do the trick. thx!

      • mmorse's avatar
        mmorse
        Reel Rookie

        i tried your solution and it worked! thx so much!. although when i was doing it, it said it would not control the volume on sound bars  and av recievers. confusing!