Forum Discussion

dache74's avatar
dache74
Reel Rookie
2 years ago
Solved

Roku Ultra remote keeps becoming unresponsive

The remote for my Roku Ultra (YP00D4412928) has recently started failing to control the device. It successfully triggers the TV to turn on and allows to select and start a channel, but then, during playback, it will randomly stop working and require the batteries to be removed and re-inserted before connecting to the device again. This can happen multiple times in an hour. I've tried replacing the batteries and the troubleshooting steps listed in the support library. This is the original remote that came with the unit. Thanks for any help.   

remotes
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi dache74,

    Welcome to the Roku Community!

    We understand that you're having problems with your Roku remote. Also, we would like to appreciate your efforts and actions taken to resolve the issue. It might be a better option to replace the remote with a new one. You can check for Roku remotes at this link: Roku Accessories

    In the meantime, you can download the Roku mobile app on your mobile devices. Visit this link for more information: Roku Mobile App

    All the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi dache74,

    Welcome to the Roku Community!

    We understand that you're having problems with your Roku remote. Also, we would like to appreciate your efforts and actions taken to resolve the issue. It might be a better option to replace the remote with a new one. You can check for Roku remotes at this link: Roku Accessories

    In the meantime, you can download the Roku mobile app on your mobile devices. Visit this link for more information: Roku Mobile App

    All the best,
    Kash

    • dache74's avatar
      dache74
      Reel Rookie
      2 years ago

      Hi, RokuTakashi - thank you for the suggestions. $30 for a replacement Ultra remote is pretty steep, but I will consider that as a last resort. I have tried the Roku mobile app and it works but it drains my phone's battery excessively, so it's not a long-term solution. 

  • jontalk's avatar
    jontalk
    Roku Guru
    2 years ago

    While I'm not an expert on this topic, the remote uses WiFi direct and from the sounds of it, it might be due to WiFi congestion..Do you live in a condo or apartment where there is lots of wireless congestion? If so, you might want to analyze which channels are being used and select a different one on your router 🙂

    • sneekos's avatar
      sneekos
      Reel Rookie
      2 years ago

      I purchased a remote 5 months ago and also have issues with the buttons.  All the other buttons are fine but the RIGHT button sticks, need to press it very hard in order to work. 

      My family members are very frustrated with these remotes, unfortunately ROKU only offers a 30 day return policy, one where I can't find on their website and it doesn't matter because it's been over 30 days.

      I will have to resort to either purchasing another remote or move over to APPLE tv. 

      Roku Voice Remote - RCA1R

      RCA1R

    • dache74's avatar
      dache74
      Reel Rookie
      2 years ago

      jontalk - thanks for the suggestion. This shouldn't be a problem in my case, but I will check it out. I assumed the remote was using Bluetooth so I have not really looked at the WiFi channels.