If that actually worked, it wouldn't do it again immediately after a restart. Mine does this on both IR volume controls as well as play/pause Roku controls, at any point after a restart, after days, and at all times in between. It isn't every press, but it's frequent.
Roku, how have you not fixed this yet?
Same issue. I've had the Roku Ultra for a little over a month now. It was working fine until about a week ago when it started this annoying double, triple, and sometimes quadruple clicking. One click on an arrow key results in random moves of 2. 3, or 4 positions. It doesn't always happen, but it seems like every 5 or 10 clicks, the multiple click occurs. It doesn't seem to matter if I'm clicking rapidly or clicking slowly, nor does it matter which arrow key I use, the multiple clicks randomly occur.
I have tried rebooting the system and I've also cycled power. Niether of those actions have fixed the problem. It behaves like a switch contact that has a failed de-bounce circuit. Roku owes its users a permanent fix.
Hi Community Users!
We appreciate you for bringing this to our attention.
We will be coordinating this with the relevant Roku team to determine the root cause and find you the best resolution possible. With this being said, kindly provide us the following details below so we can create a report ticket effectively:
We'll be anticipating your response so we can fix this as soon as possible as your convenience and satisfaction are what we always aim for.
Best regards,
Carly
Hi, jhitt
Thanks for posting, and welcome to the Roku Community.
We see that you're having a remote issue, and we'd like to gather more information for us to better understand the issue you're having. What specific Roku device and remote you are having issues with? Also, what steps have you taken in an attempt to resolve the issue? Further, is this happening while streaming or accessing a specific channel, or happen throughout the Roku platform?
Please keep us posted.
All the best,
Kash
Same issue with Roku replacement remote I just bought recently (Roku Voice Remote Pro). You hit a button once and it behaves as if you clicked it twice. Very annoying when scrolling through channels. If you google this, it seems to be a problem with a lot of Roku users. Is there a fix?
Mine has started this issue as well
3820R2
takes 2 to power up
takes 2 to select anything
now if I hit twice then keep going it’s one per move but if I wait more than a couple seconds then it’s 2 clicks to initiate
it started about two weeks ago
Hi, Optimus-Prime
Thanks for posting, and welcome to the Roku Community.
I understand the issue you have encountered with your Roku remote that double clicks, and I'm here to help.
Let's perform a troubleshooting step to resolve the issue. Follow the steps below:
Restart your Roku remote
Initiate Pairing Mode
For more information, you can visit this support article on How to fix your Roku voice remote that is not working
Hope this helps, and let us know on what you find out.
Thanks,
The Roku Community Team.
I have a solution here!
It's not Roku's issue. It's the Samsung TV issue. Samsung TV remote performs those extra clicks automatically as it's set up as a universal remote control for Roku. I personally have an S95D. I've heard people had the same issue with different models.
To fix it, go to Home -> Connected Devices -> Universal Remote Setup -> Select Roku -> Remove
Ads are not going to play automatically anymore, apps are not going to install automatically anymore, you will not have to click five times just to perform the same action anymore.
Please vote this post up if it worked for you, so other people can find this post faster.
