Roku Ultra 4670X model
SW version 10.0.0 build 4290-46
When I plug headphones into the controller, it becomes unable to send commands to the TV or the Roku itself for a couple minutes. Then the Roku reboots itself. This happens every time I plug a headset into the controller.
I have only noticed this within the past week or so. Is this a bug with the latest software or something?
You probably mean firmware version 10.0.0-4209.
Try:
1) Check for updates: Settings/System/System update/Check now
2) Restart your Roku: Setting/System/System restart/Restart
3) Remove batteries from remote for a few minutes, reinstall (try new batteries as well)
Yup, I did mean 4209.
1) sw is up to date
2) I restarted the system
3) I put in fresh batteries
I plugged the headset in and the system rebooted again. This time I left the headset plugged in throughout the reboot, and every time I push a button on the remote (with the headset plugged in) the system reboots again.
So, no change in the results, unfortunately.
Very frustrating since the ability to listen from the controller is the main reason I upgraded to Ultra in the first place.
What is the remote model # and firmware version? Settings/Remotes & devices/Remotes/<remote type> (In use)/About
I have the same problem
Hi Alyry,
Congrats on your first post in the Roku Community!
We would be more than happy to look further into this issue but will need more details. Can you please provide us with more specific information about the issue you are experiencing?
As a first step, we would recommend taking a look at our Support page for a more helpful FAQ article that walks through the most common troubleshooting steps to assist you. Get started here: Official Roku Support | Roku Device Questions & Troubleshooting
We look forward to hearing from you and looking closely into this issue. Thank you!
Best regards,
Mary
