Forum Discussion

stevec5375's avatar
stevec5375
Reel Rookie
2 years ago
Solved

Roku ultra never turns off (light stays on constantly)

You should not have to screw up your Home menu to get this to work.  I am having the same problem.  When the TV turns off the Roku Ultra turns off.  Then in a minute or two the LED comes back on and stays on.  I don't like this because my TV setup is in my bedroom and I like it DARK and so do sleep professionals.  Short of putting black, opaque tape over it, why doesn't Roku FIX IT?

TV & Player Setup
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi hummingbird95,

    A warm welcome to the Roku Community!

    Thanks for letting us know about the behavior you are seeing with your Roku Ultra, and we're sorry for any inconvenience this may have caused you.

    Please be aware that Roku streaming players are low-power devices that are designed to remain on and always connected to the internet. There is no "power button" to press on or off. In addition, a permanent connection also allows your Roku player to download new OS software and channel updates automatically without interrupting your use of the player.

    We suggest enabling a feature called auto power savings that allows a selected Roku Ultra model to enter a low-power mode after sitting idle for 20 minutes (meaning it is not streaming content or being controlled by a remote or mobile app). A player in this state will "wake up" when the TV is turned on or a button is pressed on the remote.

    To learn more, including which players support this feature, check out the article that explains how to disable auto-power savings on your Roku streaming player.

    We hope you'll find this information useful. Please let us know if you still have any concerns or questions.

    All the best,
    Chel

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi stevec5375,

    Thank you for posting here in the Roku Community!
    We understand you're concerned about the LED light on your Roku Ultra since it will not turn off. We're happy to assist you further. Roku streaming players are low-power devices that are designed to remain on and always connected to the internet.

    We hope this helps, and please keep us posted if there's anything else that we can do to assist you.

    Best regards,

    John

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        Hello! SkettaUSA,

        A heartfelt welcome from the Roku Community!

        We appreciate you reaching out to us about your Roku Ultra. We're pleased to assist.

        • How is the device plugged into power?
        • Are you using the included power cable and adapter? If not does using them fix it?
        • When does this occur?
        • Could you please let me know the steps you have already taken to troubleshoot the issue?

        Please keep us informed about any updates, and we'll be happy to help you further. We're looking forward to hearing from you.

        Thanks,

        Arjiemar

    • HelloEveryone's avatar
      HelloEveryone
      Newbie
      2 years ago

      The standby LED setting can be turned off using the steps below. If a Roku wireless audio device is connected, the setting change will also apply to that device.

      1. Press Home

        on your Roku remote

      2. Scroll and select Settings
      3. Select System
      4. Access the LED setting using the appropriate step below:

        • On a Roku TV system, select Power and then Standby LED
        • On a Roku Streambar, Roku Streambar Pro, or Roku Smart Soundbar, select Advanced System Settings and then LED

      5. Select Off or On