Forum Discussion

Lori76's avatar
Lori76
Reel Rookie
9 months ago

Roku Ultra keeps powering off

It's really random - sometimes it works fine for hours, sometimes it happens after 1 - 5 minutes.

I tried resetting, including factory reset.

I tried changing themes (saw that somewhere in the community)

I don't know if it makes a difference, but it's hooked up to a Seiki TV.

TV & Player Setup

5 Replies

  • StreamerUser's avatar
    StreamerUser
    Roku Guru
    8 months ago

    Lori76 

    Assuming its a newer Ultra (4800/4801/4802/4850) try turning off power saving mode:

    Settings/System/Power/Auto Power Savings = Unchecked (off)

    • Lori76's avatar
      Lori76
      Reel Rookie
      8 months ago

      Hi StreamerUser,

      It is a 4802, but I already tried that. But it was a good thought.

      Thanks,

      Lori

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    8 months ago

    Hi Lori76,

    Welcome to the Roku Community!

    We understand that your Roku Ultra keeps powering off. We appreciate the troubleshooting you've taken to fix the issue, and we would be more than willing to sort this out for you.

    Before we proceed, for us to look closely into the issue, we would like to know the details below:

    • When did you start to experience the issue?
    • Did you receive the recent software update prior to this issue starting to happen?
    • What is the software version of your Roku Ultra?

    In the meantime, we highly recommend trying to plug your Roku Ultra into a different power outlet and ensuring that the cables are firmly connected.

    Providing these details, will help us to further investigate your concern.

    Regards,
    Riamie

    • Lori76's avatar
      Lori76
      Reel Rookie
      8 months ago

      Hi Riami,

      It's been happening for approximately the past 2 weeks. I've updated the software a couple of times since  this started. The cables are firmly connected. It's plugged into a power strip, and everything else that's plugged into that works fine.

      Thanks,

      Lori

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        8 months ago

        Hi Lori76,

        Thanks for keeping us posted!

        We can certainly understand your concern about an issue with your Roku device, and we apologize for any inconvenience this has caused you. Please try to plug in the Roku device directly to the wall outlet and see if that will make any difference.

        If the problem still persists, can you please provide us with the following information:

        • Is there a light showing on your device?
        • Have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?
        • Did you make any changes to your connection recently?

        We look forward to hearing from you soon and gathering your details.

        Thanks,
        John