Forum Discussion

PHenry's avatar
PHenry
Reel Rookie
5 months ago
Solved

Roku Ultra jumps to random app when TV is powered on

Voice remote running a Roku Ultra is paired with a new Samsung TV to control power and volume. When the power button on the remote is pressed to power on the system, the Ultra jumps to a random app. Pressing the home button recovers control, but it is really irritating to have to do it every time. Any ideas on how to resolve this?

remotes
  • RokuTakashi's avatar
    RokuTakashi
    5 months ago

    Hi, PHenry 

    Greetings, and welcome to the Roku Community.

    I understand the issue you have encountered with the Roku remote opening an app when pressing the power button, and I'm here to help. To resolve the issue, it is recommended that you perform a troubleshooting step.

    Follow the steps below:

    1. Reset the remote: Press and hold the Home and Back/Pairing simultaneously for about 20 seconds and pair it again. This can help to reset the remote and potentially fix the issue.

    2. Once restarted, you can repair your Roku voice remote once again by pressing the Home and Back/Pairing for 5 seconds or until a prompt on your screen appears indicating an initiation for pairing.

    For detailed instructions on how to reset your Roku remote, you can refer to this support article: How to fix your Roku voice remote that is not working | Roku.

    Hope this helps, and keep me posted on what you find out.

    Thanks,
    The Roku Community Team.

3 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    5 months ago

    Hi, PHenry 

    Greetings, and welcome to the Roku Community.

    I understand the issue you have encountered with the Roku remote opening an app when pressing the power button, and I'm here to help. To resolve the issue, it is recommended that you perform a troubleshooting step.

    Follow the steps below:

    1. Reset the remote: Press and hold the Home and Back/Pairing simultaneously for about 20 seconds and pair it again. This can help to reset the remote and potentially fix the issue.

    2. Once restarted, you can repair your Roku voice remote once again by pressing the Home and Back/Pairing for 5 seconds or until a prompt on your screen appears indicating an initiation for pairing.

    For detailed instructions on how to reset your Roku remote, you can refer to this support article: How to fix your Roku voice remote that is not working | Roku.

    Hope this helps, and keep me posted on what you find out.

    Thanks,
    The Roku Community Team.

    • PHenry's avatar
      PHenry
      Reel Rookie
      5 months ago

      Working fine now. Thanks for the help.

       

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        5 months ago

        Thanks for the update, PHenry 

        I'm glad to hear that your remote is now working, and thank you for confirming.

        If you have further concerns or inquiries, feel free to contact us or create a new thread. We're here to help. 

        Happy Streaming! ğŸ’œ

        The Roku Community Team.