Roku Ultra freezes when earbuds plugged
I also have this issue with a new device. What is Roku's solution for this?
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This might fix your problem but not guaranteed...
Follow these steps: Go to...
Settings, Remotes & Devices, Remotes, Set up a new device, OK, ContinueNow open the battery panel on your remote and hold down the round button just underneath where the batteries are. Hold it until the remote starts flashing green, this will pair your remote to your TV again. These steps fixed my problem of Roku freezing when headphones plugged into the remote.
It's a brand new ultra with rechargeable remote, so no batteries/battery door.
Where is Roku tech support on this? Sort of unbelievable they let something like this hang out there and apparently do not care about this. I mean, it make the earbuds and the remote and the box itself unusable, as it ALL freezes up, has to be unplugged from power, rebooted. Must have done it 10 times (more) in the 1st hour and a half of use.
Sounds like you should request a refund.
same thing happened to me, i unplugged it and started it up again. i plugged mine in a second time when nothing-no program-was playing. just the channels screen was showing. seemed to work just fine after that.
Hi everyone,
Thanks for the posts.
Can you please provide more information about the issue you are experiencing:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-Roku model (this can be found in Settings > Remotes & devices > Remotes
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing
Once we have this information, we will be able to investigate the issue further.
Thanks,
Danny
I am having the same problem. I tried reconnecting my remote, as suggested here, but the problem persists. As soon as I plug in my earbuds, my Ultra stops responding to the remote. Interestingly, the TV mute button also doesn't work -- this seems odd because that IR command goes directly from the remote to the TV.
I have tried two different earbuds, and I had the same result with both of them. These are the same buds that I have been using with my Roku for many months.
Thank you for the inquiry!
Send us a message with the serial number of your Roku device that has an issue with the remote to take a closer look.
To get the serial number: Press the Home button on your Roku remote > go to settings> system> about. Underneath you may locate the ESN Serial Number.
With detailed information, we will be able to assist you better.
Warm Regards,
Lianna
The solution that worked for me is to open the Roku Remote app on your phone. Plug your headphones into the phone and get sound through the app. THEN go back to your actual Roku remote and the problem will be fixed. Until it happens again.
I get this issue all the time on my Roku Ultra. I usually unplug device and plug it back and issue gets resolved until next time this happens
Thanks for the post.
Can you please provide us with the information requested in my previous post?
Once we have this information, we will be able to investigate the issue further.
Thanks,
Danny-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
YJ00GK067898
-Roku model (this can be found in Settings > Remotes & devices > Remotes
RC345
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
No. It occur on main screen or on any channel when I plug headphones-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
Unable to do so since Roku freezes when this happens and not responding to buttons, then it reboots itself after about 30 seconds. After automatic reboot issue still exists. In my case It's only temporary fixed after power cycle (unplug power - wait 30 seconds - plug back)-steps to reproduce the issue you are seeing
Seems to be random. I can't come up with steps to reproduce because I don't use headphones jack regularly. I usually plug them in after getting Roku from standby and I almost always plug in headphone before starting any channel, while on the main screen. It freezes while on the main screen and stop responding to remote even after unplugging headphones. Then it reboots itself.
