Forum Discussion

Fardos's avatar
Fardos
Reel Rookie
8 months ago

Roku Ultra causing HDMI-ARC to not work

I have the exact same issue! It took me a while to figure out that the Roku was causing the speaker to not work correctly and disconnect. What did you do to fix that? I have an LG sound system.
RokuJechealR's avatar
RokuJechealR
Retired Moderator
8 months ago

Hi Fardos

Thanks for posting, and welcome to the Roku Community!

We want to learn more about the issue you are experiencing with your Roku Ultra, which is causing the speaker to not work correctly and to disconnect.

Refer to these questions to better identify the issue you're experiencing.

  • When did the issue start?
  • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
  • What is your device's OS version?
  • Does the issue only occur on a specific channel while streaming or on all the channels installed on your Roku device?
  • What troubleshooting steps have you taken so far to resolve the issue?

However, if your Roku Ultra is causing your LG sound system to disconnect or not work properly intermittently, the issue could be related to incompatible audio settings, outdated firmware on either device, a weak wireless connection, or a problem with the HDMI cable connecting them.

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

Fardos's avatar
Fardos
Reel Rookie
8 months ago

When we plugged in the Roku the issue started. 

Network is the same, roku & tv are updated.

The issue only appears when we use the roku. When we switch to use the Netflix app thru the Tv app it happens again, but when we go to the home screen on the tv the roku dominates the output, we didnt select the HDMI or roku & it switchs to the roku. So the roku has been unplugged for a week now & no issues. Playing on the gaming console using the hdmi connect it works just fine. It only happens when the roku is plugged in. It stays on even though it is not in use or selected.

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    8 months ago

    Thanks for the response, Fardos!

    To cover all bases, review this troubleshooting article here and try anything listed there that may help.

    Let us know:

    • What did you try, and what didn't work (e.g., turning CEC off and back on again or restarting all devices)?
    • Make and model of your TV and sound bar.
    • Roku Device ID (found under Home > Settings > System > About).

    We look forward to your response.

    All the best,
    Chel