Roku Ultra and Visio TV Connection Issue
I'm having an issue where most of the time I have trouble getting the Roku to properly connect to either of my Visio TVs. I've done extensive troubleshooting and am looking for a method to make the ...
Forum Discussion
Hey, Xeroize.
Thanks for reaching out here!
We see you're having trouble establishing a connection to your Roku Ultra and Vizio TV. We're here to help out!
Could you tell us?
- When did you start noticing this issue?
- Have there been any recent updates before this happened?
- Do you have TVs aside from Vizio branded TVs? If so, have you tried it there? Do they have the same behavior?
- Any error messages? A photo will be appreciated.
Let's continue this conversation!
Roku Community Team
Emmanuel,
The problem has occurred since purchasing the device.
The problem does not occur when using display devices from other manufacturers such as a Dell monitor and seems confined exclusively to Visio manufactured devices but consistently occurs on any Visio manufactured device.
As mentioned in my original post, the only error message present is an inconsistent "not supported" error from the TV which occurs approximately 7% of the time.
Thanks for the follow-up, Xeroize!
Could you also post a picture of the error message so we can take a closer look at it? Also, what specific models of Vizio TVs are affected by the issue?
We look forward to hearing back from you!
Roku Community Team
Emmanuel,
This information was in my original post, but I'll post it again here. Please refer to the original post as it answers many of the questions you are asking.
I'll see if I can get a photo of the error, but its a relatively low occurrence rate and doesn't remain on the screen long.
The error simply says "Not Supported" and that error is rare. The most common occurrence is an energized black screen followed by the TV powering off.
"
First TV:
Vizio M470 SV
Fully up-to-date on firmware
Works perfectly all HDMI ports with any other device
Factory default configuration for TV settings
Second TV:
Vizio D55u-D1
Fully up-to-date on firmware
Works perfectly all HDMI ports with any other device
Factory default configuration for TV settings"
Thanks for the update, Xeroize!
My bad for missing that info. To help me investigate further, could you provide the following details below?
If you have an option to go to the Settings, try looking for:
- Roku device serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
- Tracker ID (Press the Home button five times, followed by the Back button five times)
I'll get the team to look into this further. Thanks for your cooperation!
Roku Community Team
