Forum Discussion

English638's avatar
English638
Reel Rookie
2 years ago
Solved

Roku Ultra 4k remote volume quits working

I have multiple Roku 4k ultra remotes managing several Samsung TV's of various age. When I set up the TV's with the remote everything works fine. After a day or two volume buttons on the Roku Remote stops working. All other functions including on/off work. Sometimes if I hit the mute button on/off volume up/down will work again. I can setup the remote again (have done it many times) and it will work for a day but I should not have to do this. This is happening on 3 of my 5 remotes. Anyone having the same issue or know of a potential fix??

Even if I stand right in front of the TV volume will not work. The remotes are charged so thats not it either.

Thanks

remotes
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! Loriem09,

    We're so happy you've joined us here in the Roku Community!

    Thank you for reaching out to us. We're pleased to assist.

    If your Roku Simple remote or Roku Voice remote is not working as expected, you can find troubleshooting tips for common issues, including how to pair and restart your voice remote. How to fix your Roku voice or simple remote that is not working

    Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

    Thanks,

    Arjiemar

8 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, English638 

    Thanks for posting, and welcome to the Roku Community

    We acknowledge your concern regarding the Roku remote remote you've encountered. Kindly check your inbox here in the Roku Community by navigating to the upper right corner of your browser interface on the "Mail" icon since we've reached you from there as we'll assist you further regarding this.

    We hope to hear back from you.

    All the best,
    Kash

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi Carla4,

      Welcome to the Roku Community!

      Could you tell us more about the issue you're running into? We'd like to know more about how we can help. In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

      With more detailed information, we will be able to assist you further.

      All the best,

      Chel

      • Loriem09's avatar
        Loriem09
        Reel Rookie
        2 years ago

        I'm having the exact same issue. I've done the same thing, tried muting and unmuting that works for a while and I've reset the remote.  It works temporarily and then stops.