Forum Discussion

KM2424's avatar
KM2424
Channel Surfer
11 months ago
Solved

Roku Ultra 4802R need to disable wifi

Does anyone know if you can turn off the wifi signal on the ultra 4802R?  We use Ethernet connection for internet. We have medical equipment in the house and wifi signals interfere with it.   We don't care about using voice or Bluetooth and can buy an IR remote and remove the RF remote from the house that comes in the box.   Can device connect be deactivated so it doesn't try to connect every few minutes?  We just don't want the Radio frequency signal to emit at all.  Just wish Roku would offer a model for people who cannot have wifi in the house.  Appreciate anyone's help.

 

tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    11 months ago

    Hi, KM2424 

    Greetings, and welcome to the Roku Community.

    We understand the preference of the setup on your Roku Ultra wherein you'd like to keep the Wired connection due to interference with Radio Frequencies on the Wireless connection. In this instance, let's follow the steps provided below to set your Roku Ultra connected with only the Wired network.

    Reset the network connection

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select Advanced system settings
    4. Select Network connection reset
    5. Select Reset connection

    Once this has been performed, you will need to set up your Roku Ultra for a Wired connection.

    1. Press Home on your Roku remote.
    2. Scroll and select Settings
    3. Select Network
    4. Select Set up connection
    5. Select Wired

    This will detect your Wired connection and your Roku Ultra will only be connected with the ethernet.

    Additionally, you can purchase the Roku Simple Remote Control to use its Infra-Red function to lessen the interference of the Radio Frequency.

    We hope you find this information useful, and feel free to let us know if you have further concerns to inquries.

    Best wishes,
    Kash

  • Anonymous's avatar
    Anonymous
    11 months ago

    I think it's worth trying RokuTakashi advice if once you have an IR remote working, you go back and disable device connect, as you said. The setup menu explains that it will disable the voice remote as well as screen mirroring from other wifi devices. I think you'll have to judge the results for yourself. Just my $0.02 worth.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    11 months ago

    Hi, KM2424 

    Greetings, and welcome to the Roku Community.

    We understand the preference of the setup on your Roku Ultra wherein you'd like to keep the Wired connection due to interference with Radio Frequencies on the Wireless connection. In this instance, let's follow the steps provided below to set your Roku Ultra connected with only the Wired network.

    Reset the network connection

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select Advanced system settings
    4. Select Network connection reset
    5. Select Reset connection

    Once this has been performed, you will need to set up your Roku Ultra for a Wired connection.

    1. Press Home on your Roku remote.
    2. Scroll and select Settings
    3. Select Network
    4. Select Set up connection
    5. Select Wired

    This will detect your Wired connection and your Roku Ultra will only be connected with the ethernet.

    Additionally, you can purchase the Roku Simple Remote Control to use its Infra-Red function to lessen the interference of the Radio Frequency.

    We hope you find this information useful, and feel free to let us know if you have further concerns to inquries.

    Best wishes,
    Kash

  • atc98092's avatar
    atc98092
    Community Streaming Expert
    11 months ago

    KM2424 I don't think Takashi's suggestion will actually disable the WiFi radio in your Ultra. To my knowledge there's no way to turn that radio off completely. There are hidden menus that can be found online (can't be mentioned here) that might have a radio off switch, but I haven't looked at them in quite some time, and since they aren't officially supported by Roku they can change at any time.

    • KM2424's avatar
      KM2424
      Channel Surfer
      11 months ago

      I guess we will have to buy the Roku, turn wifi off and then test for the RF signal with a meter.  On our tv, even though the wifi was turned off, it still kept emitting the RF signal so we had to open the back and disconnect the wifi module.  That worked perfect.   Do you know if there is a separate wifi module in the Roku ultra and can it be disconnected?  We would then just use the Ethernet port.  We are not concerned about warranty and would just like to be able to stream a few apps.    Thanks for the hidden menus suggestion, although because they can be updated at any time by Roku, we're looking for a more permanent solution. 

       

       

      • atc98092's avatar
        atc98092
        Community Streaming Expert
        11 months ago

        I've never opened up any of my Roku devices, so I'm making a guess here. To my knowledge the Roku is basically an "everything on a single board" device, and it's unlikely to have a WiFi module that can be removed/disabled. You might be able to locate the antennas used by the WiFi radio (I'm pretty certain there are two of them) and disconnect them, which should reduce any RF emissions to virtually nothing.