Forum Discussion

MaryChocolate's avatar
4 months ago
Solved

Roku Ultra 4802 set up stalled after updating software restart

While it was updating and restarting I used the charging cable for the remote. Then neither tv or Roku remote has any effect. Powered off the tv. The display shows wireless:  but neither remote will let me arrow right to Set up new wireless connection. Don't know why I was able to enter my wireless into successfully the first try.  Is there something about the new updated software that doesn't like my old dumb Sony tv? 

  • Hey, MaryChocolate.

    Thanks for reaching out!

    Have you tried a factory reset on the Roku Ultra to restart the setup process? This link can help you with that.

    Still, having trouble? Let us know so we can delve deeper!

    Roku Community Team

1 Reply

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator

    Hey, MaryChocolate.

    Thanks for reaching out!

    Have you tried a factory reset on the Roku Ultra to restart the setup process? This link can help you with that.

    Still, having trouble? Let us know so we can delve deeper!

    Roku Community Team