Roku Ultra 4802 Remote Battery Lasts 24 hours
Battery barely lasting a day and haven't had the system a week. Amazon new purchase on Cyber Monday. Roku support said there's no way to troubleshoot it. What helpful live agents your company has. A...
Forum Discussion
I have TWO Roku Ultras with the rechargeable remotes that are acting the exact same way. Last night my Master Bedroom remote would not control the volume or power the TV on or off. In the morning it was working fine, other than having to be plugged in to function. I tried SETUP to configure the remote to work with my Samsung TV and after following all prompts the remote setup was unsuccessful. I unplugged the Roku box, waiting 30 seconds, plugged it back in, and went back to the remote setup with no success. At this point I would like a replacement of the box and remote with AA batteries. I liked the idea of the rechargeable batteries, but this is a real inconvenience. My wife wants to toss the box and get the Xfinity box back. See my information below on my Roku Ultra devices purchased on Amazon October 29, 2022 on invoice #111-9275187-1541000.
Roku Ultra SKU#4802R Serial Number:S0DA229PT63G
Roku Ultra SKU#4802R Serial Number:S0DA229YDVLL
I am not using the ear buds to drain the batteries. The remote, if left unplugged overnight will not work in the morning. We have also unplugged the remote, after being charging overnight, and the remote would not work unless plugged in. Once the TV was turned on the remote worked fine. As noted above, right now the remote will not turn on or off the TV or operate the volume. The channel functions or selection with APPS works fine. Let me know what additional information is required to have a warranty replacement while still under warranty.
Than you,
Charles
Hi chaynsworth,
Thanks for following up and providing additional information.
A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.
We appreciate your patience for the time being.
Best regards,
Mary
I took my Rok Ultra AA Battery remote from one of my RV Roku devices and paired it with the Roku Ultra replacing the rechargeable remote last night. It worked perfectly. So, I would like to have both Roku Ultra rechargeable remotes that have the battery problem replaced with the Roku remote that uses AA batteries. I do not want to risk the rechargeable remote failing unless Roku is CONFIDENT it works. My experience is six Roku Ultras with AA battery remotes with ZERO problems, and two Roku Ultras with rechargeable battery remotes both with problems. I provide my delivery address, serial numbers of both Roku Ultras with the rechargeable remote problem, and my phone number but I have not had any further response.
Thank you,
Charles Haynsworth
Hi there, did you get any resolve for this issue? I recently purchased a 4802 yesterday from Walmart. So far my remote is working as expected. After reading through the thread, sounds like faulty batteries that can't hold a charge. Especially based on description of what happens when applying and disconnecting AC power. However, it looks like the batteries can't be removed from the new remote so you couldn't simply try new batteries. Anyway was just wondering if you were able to get this resolved.
The other thing I wanted to ask, since no one else did, did you turn off the always on voice control? There is a switch on the left side of the remote. I have mine off, since I don't currently need it. Just wondering if that would cause drain with it always listening for commands.
chaynsworth, iFrog -----
Yes, you do see complaints of Voice Remote Pros that lose their ability to take a charge, but I've had this remote for well over a year and have noticed no loss of charge holding capacity or ability to charge. I don't know if I just happened to have gotten lucky and received a good one, or if my usage pattern has something to do with it.
Many (most? all?) rechargeable batteries deteriorate if repeatedly allowed to overcharge. Both my Samsung phone and Lenovo tablet even have optional features that will cut off charging before the battery reaches full charge to prevent or limit this deterioration.
I've always made a point to disconnect my Voice Remote Pro from the charger when it reaches full charge, or slightly before. I especially try to avoid letting it charge unattended overnight. The charger I use outputs 2 amps and the remote charges fairly quickly. You can check the charge level via Settings > Remotes & devices > Remotes > Voice Remote Pro > About on your Roku. If I don't want to exit what I am doing just to check the charge level, I just unplug from the charger and observe the popup on the upper right corner of the screen.I also have the switch on the side that keeps the microphone active all the time turned OFF.
