Roku Ultra 4802 Remote Battery Lasts 24 hours
Battery barely lasting a day and haven't had the system a week. Amazon new purchase on Cyber Monday. Roku support said there's no way to troubleshoot it. What helpful live agents your company has. A...
Forum Discussion
Thank you for your response,
No, I have never used the earbuds. I also turned off the energy saving feature which turns the Roku Ultra box off when not in use. One community comment was that would cause the remote battery to die quicky because it was constantly searching for the Roku Ultra box. I had hopes that would resolve my issue, but it made no difference. The first month I had no issues with the remote, but recently the remote will not work unless it is plugged in CONSTANTLY. I can leave it plugged in overnight and unplug it and within one hour try to turn on the TV and it does not work until I plug it back in. I would like TWO replacement remotes or either replacement remotes that use the AA batteries. I have 5 other Roku devices with AA remotes and have had good success with the remotes lasting about 6 months.
Purchased October 29, 2022 Amazon Order# 111-9275187-1541000
Hi chaynsworth,
Saw your post.
If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device so we can assist further.
Please keep us posted.
Best regards,
Mary
I have TWO Roku Ultras with the rechargeable remotes that are acting the exact same way. Last night my Master Bedroom remote would not control the volume or power the TV on or off. In the morning it was working fine, other than having to be plugged in to function. I tried SETUP to configure the remote to work with my Samsung TV and after following all prompts the remote setup was unsuccessful. I unplugged the Roku box, waiting 30 seconds, plugged it back in, and went back to the remote setup with no success. At this point I would like a replacement of the box and remote with AA batteries. I liked the idea of the rechargeable batteries, but this is a real inconvenience. My wife wants to toss the box and get the Xfinity box back. See my information below on my Roku Ultra devices purchased on Amazon October 29, 2022 on invoice #111-9275187-1541000.
Roku Ultra SKU#4802R Serial Number:S0DA229PT63G
Roku Ultra SKU#4802R Serial Number:S0DA229YDVLL
I am not using the ear buds to drain the batteries. The remote, if left unplugged overnight will not work in the morning. We have also unplugged the remote, after being charging overnight, and the remote would not work unless plugged in. Once the TV was turned on the remote worked fine. As noted above, right now the remote will not turn on or off the TV or operate the volume. The channel functions or selection with APPS works fine. Let me know what additional information is required to have a warranty replacement while still under warranty.
Than you,
Charles
I just pulled my Stick out of the suitcase and checked the remote. This device hasn't been plugged in since the week of Dec 12. Although I can't pinpoint exactly the last time it was plugged in, it was likely fully charged on Dec 12 or 13. I used the remote each evening while staying at the hotel, then packed up on Friday and hadn't been touched since. When I checked its battery level this morning, it is reported at 85%, with three weeks passing since it was charged. So there doesn't seem to be an inherent bug in the remote firmware draining power. My guess is a defective remote, and Roku should replace them for you.
The remote was plugged in all night and I turned on the TV this morning with it still plugged in. The remote showed 100% charge. However, when left unplugged overnight, the remote is inoperable until plugged in. Once plugged in for about 2 or 3 minutes, the remote functions and within about 5 minutes shows 100% charged. The remote also loses TV functions, volume and power and intermittently will work when using the setup remote feature those features are restored. However this morning setup will not get the TV features working, no volume or power functions. I have been forced to use the Samsung remote for those features. Frustrating as my other SIX Roku Ultra devices with AA battery remotes have worked fine. I have not taken the time to pair one of my AA battery remotes with the Roku Ultra using the rechargeable remote, but I may do that just to get past my current non-functioning remotes. Remember, I have this problem on TWO rechargeable Roku Ultra remotes. More than frustrating!!!!! Roku support has joined the conversation and I hope they will help resolve my problem as a Roku Ultra user with EIGHT (8) devices on my accoiunt.
Hi chaynsworth,
Thanks for following up and providing additional information.
A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.
We appreciate your patience for the time being.
Best regards,
MaryI took my Rok Ultra AA Battery remote from one of my RV Roku devices and paired it with the Roku Ultra replacing the rechargeable remote last night. It worked perfectly. So, I would like to have both Roku Ultra rechargeable remotes that have the battery problem replaced with the Roku remote that uses AA batteries. I do not want to risk the rechargeable remote failing unless Roku is CONFIDENT it works. My experience is six Roku Ultras with AA battery remotes with ZERO problems, and two Roku Ultras with rechargeable battery remotes both with problems. I provide my delivery address, serial numbers of both Roku Ultras with the rechargeable remote problem, and my phone number but I have not had any further response.
Thank you,
Charles Haynsworth
