Forum Discussion

Barisaxman's avatar
Barisaxman
Reel Rookie
3 years ago

Roku Ultra 4802 Remote Battery Lasts 24 hours

Battery barely lasting a day and haven't had the system a week. Amazon new purchase on Cyber Monday. Roku support said there's no way to troubleshoot it. What helpful live agents your company has. A...
remotes
atc98092's avatar
atc98092
Community Streaming Expert
3 years ago

Yeah, I don't think searching for the Roku player is a factor. As I mentioned, my remote sits in my suitcase with the Stick for weeks at a time without either being plugged in, and I've never encountered a drained remote battery. I have a trip in three weeks, which will make 7 weeks since it was last plugged in. I'll make a point to check its battery level when I first connect the Stick in the hotel.

chaynsworth's avatar
chaynsworth
Channel Surfer
3 years ago

My remote is right by my bed and will not function unless I plug it in.  Then the battery level shows 100% within 10 minutes!  It worked fine for a month or so, but now it is useless unless plugged in until I turn on the TV.  I also had to setup the remote with the TV multiple times since the remote went completely dead.  I have 6 other Roku Ultras using AA battery remotes with ZERO problems.  I have TWO of the Roku Ultras with the rechargeable remotes and both just do not hold a charge.  We never use the ear buds, and have power save features turned OFF which was our hope to fix the problem.  Did not make a difference, and I need to talk to someone at Roku to see if they will replace the remotes.  I hate to purchase NEW remotes just purchasing TWO Roku Ultras with rechargeable remotes at the end of October 2022.  More than frustrating!!!!  No response from anyone at Roku and no way to talk to them!

  • shadowsknight's avatar
    shadowsknight
    Channel Surfer
    3 years ago

    There should be a chip in the remote to monitor the charge level and control the recharging!

    So, you could try using 1 of your rechargeable remotes to the extreme, leave it on for more than a week to get it to drain as far as possible (wish you could open it up to monitor the energy level of the battery pack), then hook it up to charge and see if it resets the charge control sense. 

    This has worked with me with several neighbor's equipment which operate from rechargeable non-replaceable batteries.