Forum Discussion

drd90274's avatar
drd90274
Binge Watcher
2 years ago
Solved

Roku Ultra 4802 inoperative

I have a 10 year old semi smart Vizio TV and a Roku Ultra model 4802R. I had the Roku hooked up to my Denon audio visual device and it worked fine for about a year. Recently I simply moved the TV and the Roku did not work, the TV screen only had the "No Signal! floating message. I did all the troubleshooting [plug/unplug] to no avail. I contacted Roku service and they advised me to plug it in to the HDMI 2 port on my TV and then it worked! {I could not plug it into HDMI 1 because that is in use by my Denon}.

It works, but only with the TV sound, not the Denon. I asked the Roku agent why it would not work with that device when it had in the past and they suggested I contact Denon. I do not think that will result in a solution.

Can anyone explain why I can't make it work like it used to? Should I purchase a new Roku?

  • drd90274's avatar
    drd90274
    2 years ago

    Disregard what I just said. I had failed to put the TV back on HDMI one. Everything now works perfectly thanks to you.

    I am not getting personal at all, but I would like to reward you for your help. Is there any place I can send some form of compensation to you? You absolutely deserve it. I don’t do this very often, but you went way beyond what I could expect from anyone. I respect your anonymity. Perhaps a gift certificate to a post office box? Please advise. I’m quite serious.

  • atc98092's avatar
    atc98092
    2 years ago

    I'm glad you figured it out, and I was pretty sure you would after I confirmed your equipment. No, I don't need anything other than a kudo if you feel it's worth it. I'm just trying to help in places I think I can be of assistance. 🙂

  • drd90274's avatar
    drd90274
    2 years ago

    I believe I correctly gave you a Kudo but cash would be more appropriate. I do feel like I owe you and I hope you will reconsider my offer. Doug

13 Replies

  • atc98092's avatar
    atc98092
    Community Streaming Expert
    2 years ago

    The fact it worked connected directly to the TV indicates there's no problem with the Roku. Unfortunately it sounds like you might have an issue with your Denon, which of course Roku can't help with. Depending on the number of HDMI ports you have on the Denon, you might try the Roku in a different port. Also check your video settings on the Denon and make sure they are configured to passthrough the video and not attempt any sort of scaling of the video signal. 

    When you had the Roku connected to the Denon, did you at least hear any audio from the Roku (when booting there's a musical phrase that plays for several seconds, and then there are clicks any time you press a remote button unless you've turned them off)?

    Depending on your TV and your Denon, you might be able to send the audio from the TV back to the Denon via ARC. If your TV and AVR both support ARC, the HDMI ports on both devices should be labeled that way. However, there's some older TVs that will not send more than 2 channel stereo via ARC from an HDMI connected device. Any TV apps could send 5.1, but nothing connected to the TV directly. I can't say if your older Vizio does that. 

    • drd90274's avatar
      drd90274
      Binge Watcher
      2 years ago

      No doubt the problem is not with Roku. On the back of the Denon there is a cable/satellite port that the Roku had been plugged into. They're also two auxiliary ports on the back of the Denon. Could one of those be used instead of the cable or satellite port???

      When I had the  Denon connected with the Roku I always did hear the audio from the Roku. As I said, before I moved the unit everything worked well. I frequently used just the regular TV sound, but when I turned on the Denon I was always able to use my auxiliary speakers. 

      I don't get much of a screen currently from the Denon so it appears I am unable to check my settings. Again, this is a 10-year-old TV. I don't know what ARC is, but I doubt if my TV supports it.

      Someone suggested that I simply use a new HDMI cord from the Denon to the Roku. Also, I could simply purchase a new Roku.

       

      • drd90274's avatar
        drd90274
        Binge Watcher
        2 years ago

        It's still hard for me to believe this was not caused by my moving of the TV. All the connections look good and I just don't get it.