Hi JuniorS,
Thanks for keeping us updated.
We appreciate the troubleshooting steps that you have done so far. Please be aware that we have sent you a private message here in the Roku Community.
We look forward to hearing from you soon and gathering your details.
Regards,
John
I am having the same issue with my 4640X.
When I turned on the TV today, it showed the Recovery Mode screen. I entered my WiFi info then selected Update. After it rebooted, it got stuck in the bouncing logo loop for a long time. Then the Recovery screen displayed again. This time I selected Factory Reset but that also started the looping over again.
I have tried all of the troubleshooting steps listed in this discussion and none helped.
Hi jadebox,
Thanks for posting in the Roku Community!
We appreciate you letting us know that your Roku Ultra is stuck in Recovery mode. We have already coordinated this with our Roku-appropriate team for review.
Kindly check your direct messages as we have sent you a private message for further assistance.
We look forward to your response.
Regards,
Riamie
After singing 9000 bottles of roku restarts , take one down , share it around, I have found this thread and disconnecting all wires ( do not use sd card) and letting it sit a bit helped. I then hold the button down while plugging back in and did a factory reset hard wired , not wifi , downloading updated OS. Now I get to merrily set it all up again. Who says Roku doesn't have Christmas spirit lol.
Hi rocoredumpku,
We are happy to have you here in the Roku Community!
Thank you for sharing your thoughts and concerns on your Roku device.
We appreciate your patience and are happy to hear that the issue has been resolved. We also express our gratitude for your effort and understanding in resolving the issue.
Feel free to let us know if you need further assistance.
Cheers,
Chel
