Hi JuniorS,
Welcome to the Roku Community!
We understand that your Roku Ultra is stuck in a loop with the dancing Roku logo. We are more than willing to assist you with this.
We suggest you follow the information mentioned by @RokuJohnB above to investigate the issue further. This will help us investigate your concern more closely.
Thank you for your understanding. We look forward to your response.
Regards,
Riamie
Thank you for reaching out regarding the issue with your Roku Ultra 4640X. Here’s a summary of the troubleshooting steps I’ve taken so far:
1. Power Source: I have confirmed that the Roku device is plugged directly into a wall outlet, not a power strip. I have also attempted to restart the Roku device by unplugging it for about 10 seconds and then plugging it back in.
2. Timing of the Issue: Not sure what time it started, found out yesterday when I switched hdmi to roku input and saw the dancing Roku.
3. HDMI Cable: I have tried using a different HDMI cable and also switched the HDMI outputs on the back of my TV, but the problem persists. I ensured that my TV is set to the correct input source for the Roku device
Please let me know if there are any additional steps I should take or if you need further information.
Thank you for your assistance!
Best regards,
Hi JuniorS,
Thanks for keeping us updated.
We appreciate the troubleshooting steps that you have done so far. Please be aware that we have sent you a private message here in the Roku Community.
We look forward to hearing from you soon and gathering your details.
Regards,
John
I am having the same issue with my 4640X.
When I turned on the TV today, it showed the Recovery Mode screen. I entered my WiFi info then selected Update. After it rebooted, it got stuck in the bouncing logo loop for a long time. Then the Recovery screen displayed again. This time I selected Factory Reset but that also started the looping over again.
I have tried all of the troubleshooting steps listed in this discussion and none helped.
Hi jadebox,
Thanks for posting in the Roku Community!
We appreciate you letting us know that your Roku Ultra is stuck in Recovery mode. We have already coordinated this with our Roku-appropriate team for review.
Kindly check your direct messages as we have sent you a private message for further assistance.
We look forward to your response.
Regards,
Riamie
