Forum Discussion

judyneric's avatar
judyneric
Channel Surfer
9 months ago

Roku Ultra (4640X) stuck on Roku Bouncing LOGO

Count me in with another 4640X that stopped working very recently, and just has the dancing ROKU letters. The letters bounce for 27 or 28 seconds, then the device tries to reboot, repeat ad nauseum...
JuniorS's avatar
JuniorS
Reel Rookie
9 months ago

Hi RokuRiamie-D 

I ma seeing same issue where my 4640x is stuck in infinite loop and keep showing dancing Roku screen.

Please help resolve this

 

thank you for your attention

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
9 months ago

Hi JuniorS,

Welcome to the Roku Community!

We understand that your Roku Ultra is stuck in a loop with the dancing Roku logo. We are more than willing to assist you with this.

We suggest you follow the information mentioned by @RokuJohnB above to investigate the issue further. This will help us investigate your concern more closely.

Thank you for your understanding. We look forward to your response.

Regards,
Riamie

  • JuniorS's avatar
    JuniorS
    Reel Rookie
    9 months ago

    Hi RokuRiamie-D RokuJohnB 

    Thank you for reaching out regarding the issue with your Roku Ultra 4640X. Here’s a summary of the troubleshooting steps I’ve taken so far:


    1. Power Source: I have confirmed that the Roku device is plugged directly into a wall outlet, not a power strip. I have also attempted to restart the Roku device by unplugging it for about 10 seconds and then plugging it back in.
    2. Timing of the Issue: Not sure what time it started, found out yesterday when I switched hdmi to roku input and saw the dancing Roku.
    3. HDMI Cable: I have tried using a different HDMI cable and also switched the HDMI outputs on the back of my TV, but the problem persists. I ensured that my TV is set to the correct input source for the Roku device

    Please let me know if there are any additional steps I should take or if you need further information.

    Thank you for your assistance!

    Best regards,

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      9 months ago

      Hi JuniorS,

      Thanks for keeping us updated.

      We appreciate the troubleshooting steps that you have done so far. Please be aware that we have sent you a private message here in the Roku Community.

      We look forward to hearing from you soon and gathering your details.

      Regards,
      John

      • jadebox's avatar
        jadebox
        Reel Rookie
        9 months ago

         

        I am having the same issue with my 4640X. 

        When I turned on the TV today, it showed the Recovery Mode screen. I entered my WiFi info then selected Update.  After it rebooted, it got stuck in the bouncing logo loop for a long time. Then the Recovery screen displayed again. This time I selected Factory Reset but that also started the looping over again.


        I have tried all of the troubleshooting steps listed in this discussion and none helped.