Hi RokuRiamie-D
I ma seeing same issue where my 4640x is stuck in infinite loop and keep showing dancing Roku screen.
Please help resolve this
thank you for your attention
Hi JuniorS,
Welcome to the Roku Community!
We understand that your Roku Ultra is stuck in a loop with the dancing Roku logo. We are more than willing to assist you with this.
We suggest you follow the information mentioned by @RokuJohnB above to investigate the issue further. This will help us investigate your concern more closely.
Thank you for your understanding. We look forward to your response.
Regards,
Riamie
Thank you for reaching out regarding the issue with your Roku Ultra 4640X. Here’s a summary of the troubleshooting steps I’ve taken so far:
1. Power Source: I have confirmed that the Roku device is plugged directly into a wall outlet, not a power strip. I have also attempted to restart the Roku device by unplugging it for about 10 seconds and then plugging it back in.
2. Timing of the Issue: Not sure what time it started, found out yesterday when I switched hdmi to roku input and saw the dancing Roku.
3. HDMI Cable: I have tried using a different HDMI cable and also switched the HDMI outputs on the back of my TV, but the problem persists. I ensured that my TV is set to the correct input source for the Roku device
Please let me know if there are any additional steps I should take or if you need further information.
Thank you for your assistance!
Best regards,
