I hate this TV who wants to buy it from me I will take 200 for a 50 in tv
The 4640X is a series of the Roku Ultra player, not a Roku TV. Find the TV model number and search the community for assistance for your specific issue.
Start a new post if you are unable to find a thread with an identical issue for your specific TV model and series.
Good luck.
Cheers!
Thanks but I think you misunderstood. I have the Roku Ultra on a smart tv. I don’t use the smart tv but the Roku for streaming. However now I’m forced to use the smart tv’s apps instead. 😞
Oops! Just saw you next post. I am not sure if the initial issue was an app issue for something else, it was the Roku app that we tried.
Now it’s just I a repeat loop never exiting the reboot loop. I tried the reset button, leaving it unplugged for a few hours and hold the reset while plugging in, etc. Sadly nothing is working, it just keeps rebooting.
UPDATE: I just left it rebooting and after a long time (1/2 hour?), it finally got to recovery mode in some other language. I’m not sure if I chose the right option, but I chose update. It ran through the routine, rebooted and then started rebooting again and again. 😞
I guess I try factory reset if it get to recovery mode again.(?)
UPDATE #2: Well I am making some progress, I can regularly get to Recovery mode now. It takes four or five reboots and get there. However nothing in recovery mode seems to work. I tried update now and it just did the same . Then I tried Factory reset and it ask a few things and then reboots and loops again but then comes to a screen which says it’s going to reinstall the software but doesn’t seem to work. Just reboots again and again until we are back to the recovery mode. 😞
I just got off a chat with Roku support. In the end I was told to buy a new Roku. I questioned why, basically Roku send out an update and now I have to buy a new Roku? The response was that they added features that my 4640x couldn’t handle.?! 🤬
EDIT: For anyone reading this I just wanted to post a follow up. Even though the Roku rep I contacted via their iPhone app was completely useless and wrong, I am happy to say that the moderators here were GREAT and help me getting my issue resolved. A+ customer service from them.
