Model 4640x has been made unusable by update. Working okay before update. Now stuck in rebooting loop. All 4640x users should replace with a new $100 model. Just dispose of the non working 4640x at the nearest electronics recycling facility.
Better customer relations would have provided a way to get some sort of credit for being a current user of their product and services.
Better yet, leave the old units working as they were before the update while offering a discount to upgrade.
I am having difficulties with justification of purchasing a replacement.
Having the same issue. Tried to watch a show but the apps kept crashing and going to the main screen. Looked for updates and there wasn’t any. Tried using the system restart and am now stuck in a reboot loop. Tried a power supply, new cables and even the reset button and nothing worked.
I truly hope that this wasn’t caused by an update and Roku just expects me to buy a new unit. If that’s true I would have to rethink my Rokus. I have three, this one and two newer ones. Two are on smart TVs but I had the Roku 1st so I never used the smart TVs menu. Time to start I guess.(?)
The initial issue you reported sounds like an app specific issue. For those who encounter an app that reboots often, delete and reinstall that specific app.e
Network issues could also cause app instability. If an app is struggling to load or stream content due to a slow, poor, or intermittent connection, most apps will reboot automatically attempting to resolve the connectivity issue.
A third probable cause is the player has maxed out its memory. Clear the cache and reboot to clear data. If this doesn't work delete apps to free up memory and reboot to clear their data.
Now, for the reboot loop; is the Roku player rebooting before landing on the "Recovery mode" screen? Or are you referring to an app being in a reboot loop? If it is the Roku Ultra 4640X stuck in reboot/recovery mode, a Roku moderator should contact you via PM. If it is the app, delete and reinstall that app. Clear cache data prior to reinstalling the app.
Good luck.
Cheers!
