Roku Ultra (4640X) Stuck on Recovery mode
Hello,
My Roku Ultra was in recovery mode when I turned on the TV. I first tried the physical reset button. No go.
Tried to update via recovery mode. Nope. Tried to restart via recovery mode. Na...
Forum Discussion
Hi Community users,
Greetings from the Roku Community!
We appreciate you sharing the issue with your Roku Ultra 4640x being stuck in recovery mode and for trying some troubleshooting steps to resolve the problem.
We recommend checking your direct messages, as we've sent you private messages for further assistance regarding this issue.
Thank you for your cooperation and understanding. We look forward to your response.
Regards,
Riamie
Add me to the growing list of users with this issue. Quite frustrating.
Please DM further assistance/instructions.
Hi NC8,
Welcome to the Roku Community!
We are glad you are here sharing your concern about the Roku Ultra 4640x being stuck in Recovery mode. Kindly check your DM, as we have sent you a private message for further assistance.
We look forward to your response.
Regards,
RiamieHi Community users,
Greetings from the Roku Community!
We really appreciate your patience and cooperation as we work on this issue about the Roku Ultra 4640x being stuck in the recovery mode screen.
If this issue still occurs kindly provide us with the following details if possible:
- OS version. (this can all be found in Settings > System > About)
- Tracker ID (press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
Providing these details will help us to further investigate the issue. We look forward to your response.
Regards,
RiamieIn the recovery mode screen I see this information:
Version: 29F.04E12221A
Serial Number: YP000G385936
Device ID: 7LC680385936
Model: 4640X
