Forum Discussion

JCameronHollis's avatar
JCameronHollis
Binge Watcher
12 months ago

Roku Ultra (4640X) Stuck on Recovery mode

Hello, My Roku Ultra was in recovery mode when I turned on the TV. I first tried the physical reset button. No go.  Tried to update via recovery mode. Nope. Tried to restart via recovery mode. Na...
almightyyoshi's avatar
almightyyoshi
Reel Rookie
12 months ago

Same issue. I've factory reset 4 times now and end up back in recovery mode after several restarts. 

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
12 months ago

Hi Community users,

Greetings from the Roku Community!

We appreciate you sharing the issue with your Roku Ultra 4640x being stuck in recovery mode and for trying some troubleshooting steps to resolve the problem.

We recommend checking your direct messages, as we've sent you private messages for further assistance regarding this issue. 

Thank you for your cooperation and understanding. We look forward to your response.

Regards,
Riamie

  • NC8's avatar
    NC8
    Reel Rookie
    12 months ago

    Add me to the growing list of users with this issue.  Quite frustrating.

    Please DM further assistance/instructions.

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      12 months ago

      Hi NC8,

      Welcome to the Roku Community!

      We are glad you are here sharing your concern about the Roku Ultra 4640x being stuck in Recovery mode. Kindly check your DM, as we have sent you a private message for further assistance.

      We look forward to your response.

      Regards,
      Riamie

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        12 months ago

        Hi Community users,

        Greetings from the Roku Community!

        We really appreciate your patience and cooperation as we work on this issue about the Roku Ultra 4640x being stuck in the recovery mode screen.

        If this issue still occurs kindly provide us with the following details if possible:

        • OS version. (this can all be found in Settings > System > About)
        • Tracker ID (press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

        Providing these details will help us to further investigate the issue. We look forward to your response.

        Regards,
        Riamie

  • Gibby___'s avatar
    Gibby___
    Newbie
    10 months ago

    How about posting public messages for everyone for further assistance regarding this issue.

    It is highly recommended (publicly) to help the end users just trying fix the Roku Ultra 4640x being stuck in recovery mode and for some troubleshooting information to resolve the problem.

    And thank you in advance for your cooperation and understanding in helping everybody in the community.

    Respectfully,

    Gibby___